I Get Prompted to Download SAML2AuthService while Logging into SSO Enabled Cisco Jabber

I get prompted to download SAML2AuthService while logging into SSO enabled Cisco Jabber.

Cisco Jabber prompts to download SAML2AuthService on a Single Sign-On (SSO) enabled domain.

 



Cause:
This issue may occur due to a registry key missing under the MIME directory.

Solution:

Get assistance from your company IT department to create the below registry key:
  1. Open Notepad.
  2. Copy / Paste the below code into the Notepad:

    Windows Registry Editor Version 5.00

    [
    HKEY_CLASSES_ROOT\MIME\Database\Content Type\text/xml]
    "
    CLSID"="{48123BC4-99D9-11D1-A6B3-00C04FD91555}"
    "Extension"=".
    xml"
    "Encoding"=hex:08,00,00,00

     
  3. Save the Notepad file with an .REG extension. As an example: mime.reg
  4. Double-click on the saved .REG file to load the key into the registry.
  5. Reboot the computer.

Try to log in to Jabber again.

If the issue is still not resolved, contact Cisco Webex Technical Support for further assistance. See: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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