Problem

You cannot be heard when using your Cisco Headset 520 or 530 Series.

Solution

• Check to make sure your microphone is not muted. Press Mute on your controller or to mute and unmute your microphone. When you are muted on a call, Mute on your inline controller or call indicator LED on your base shows solid red.

  

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone should be no further than 1 in (2.5 cm) from your mouth.

• Make sure that your headset is properly plugged into your preferred call device.

• Check that your desired call device detects your headset.

Problem

You cannot be heard when using your Cisco Headset 560 Series.

Solution

• Check to make sure your microphone is not muted. Press Mute on your wireless headset to mute and unmute your microphone. When you are muted on a call, the call indicator LED on your base shows solid red.

  

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone should be no further than 1 in (2.5 cm) from your mouth.

• Make sure that your base is properly plugged into your preferred call device. Ensure that the connection to and from the base is secure.

• Make sure that you don't take your headset too far from the base.

• Make sure that your desired call device detects your headset.

• Move your base away from potential sources of radio interference such as Digital Enhanced Cordless Telecommunications (DECT), Wi-Fi, and Bluetooth^® devices.