We are constantly delivering new features and enhancements for the existing features. Keep the camera firmware up to date so that you get the latest features and improvements.

You can follow any of the methods stated in the following sections to upgrade your camera. We recommend that you use Cisco Accessory Hub, which has no dependencies on other apps.

The Cisco Accessory Hub enables you to upgrade the camera firmware through your web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available.


 

Keep the following notes in mind:

  • Visit Cisco Accessory Hub with the latest version of Google Chrome or Microsoft Edge.

  • Keep your camera connected to your computer during the upgrade.

Before you begin

Close any other apps that may use your camera.

1

Connect your camera to your computer.

2

Go to Cisco Accessory Hub in your web browser.

3

Click Connect.

Allow the web browser to use the camera if you are prompted. Otherwise, the web browser can't detect the camera.

the screen capture for Cisco Accessory Hub home page
4

Select your camera in the prompted device list and click Connect.

5

Follow the on-screen directions.

6

When the upgrade completes, wait about 30 seconds for your camera to reboot.

The Cisco Desk Camera app checks for updates when you start the app or reconnect your camera. It also runs update checks regularly when you keep it open.

You can see the number of available updates on the Updates tab. A number 1 indicates that there’s an update for either the camera app or the camera firmware. A number 2 indicates that the updates for both the camera app and the camera firmware are available.

If you don't see an available update, you can manually check if there's a new firmware by clicking Check for update in the Firmware section.


 

Keep your camera connected to your computer during the upgrade.

Before you begin

Install the camera app and close any other apps that may use your camera.

1

Open the Cisco Desk Camera app.

2

Go to the Updates tab and click Start update.

3

When the upgrade completes, wait about 30 seconds for your camera to reboot.

You can upgrade your camera on Webex App when you are prompted. If it's not a good time for you to start the upgrade, close the notification, and you'll be prompted again later.

Before you begin

Close any other apps that may use your camera.

1

Click Update when prompted to start the upgrade.


 

Keep your camera connected while the upgrade is in progress.

2

Click Done from the prompt when the upgrade completes.

The camera restarts when the upgrade completes.

Cisco Desk Camera app allows you to manually install a firmware file. This option is helpful if you want to install an earlier version.


 

Keep your camera connected to your computer during the upgrade.

Before you begin

Get the firmware file and save it to your local drive.

You can download the firmware file for your camera from the following links. Login is required for downloading.

1

Open the Cisco Desk Camera app.

2

Go to the Updates tab and click Select file.

3

Navigate to and select the firmware file from your local drive and click Open.

If you select a wrong firmware file, click Remove and select the correct file.

4

Click Upgrade to start.

5

When the upgrade completes, wait about 30 seconds for your camera to reboot.