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Show or hide Webex Calling features for users
In this article
Feedback?Administrators can allow end users to customize Calling features based on requirements. As an administrator, you can customize which features are shown or hidden for users in User Hub, Webex App, and on devices.
An administrator can allow a user to manage access to specific Calling features, thus overriding the organization-level configuration. If an administrator chooses to restrict a user's access to a specific feature, then the user can continue using the feature, but can’t provision it.
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The override settings apply only to organizations with a Calling license.
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User-level settings take precedence over the organization-level settings.
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User Hub, Webex App, and MPP devices restrict end-user feature access based on the level at which the settings apply.
By default, all the features are accessible to users. Hiding a feature prevents users from accessing and configuring it further. They can continue to use the feature if they've already configured it, or you’ve configured it using Control Hub. You can show or hide the features at the organization level.
Impact
When you turn off the features, the following occur:
- Those features don’t appear in User Hub and Webex App.
It may take 12 hours for the changes to reflect in Webex App, or the user may need to sign in again to see the changes.
- Users can't manage those features through the phone menu and FAC.
- Users can't access the public API of those features. Administrators can access it.
You can't hide any feature accessible through third-party devices and Room Devices.
Manage calling features
An administrator can choose the Define custom user settings option and override the organization defaults. This capability allows a user to show or hide calling features.
| 1 |
Sign in to Control Hub. |
| 2 |
Go to , then select a user. |
| 3 |
Click Calling and scroll to Hide Calling Settings. This setting shows whether an override is set for this user. |
| 4 |
Click >, then select an option:
For a user without a calling license, only the option applies. |
| 5 |
Click Save. |
