After creating a trial or subscription order, certain services need to be set up for the customer account on Control Hub.
You can use any supported browser to access Control Hub. |
Partner Administrator Access
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For Trials: When you set up a new trial using the Start New Trial wizard, after you provide the information to start the trial, the final screen displays "Your trial is ready. Do you want to set up the services for the customer?".
Click Yes to continue to set up services for the customer.
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For Subscription Orders: When you create a Webex Contact Center Order using the Order Set-Up wizard, after you specify the order information, the final screen displays "Thank you. The order has been mapped correctly".
Click Next to continue to set up services for the customer.
Customer Administrator Access
For Trials and Subscription Orders: When the trial starts or the subscription order is successfully mapped, the customer administrator receives a Welcome email on the email address that is specified in the Start Trial wizard or Order Set-Up wizard.
Do the following to access the customer administrator account on Control Hub:
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Open the Welcome email. |
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Click the Get Started link in the email. |
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Enter the password and click Save & Sign In. |
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Accept the Terms of Service to access your Control Hub account. |
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After a contact center trial or subscription starts, access the Services setup wizard to configure the contact center tenant using the Control Hub URL https://admin.webex.com/. The wizard appears each time a partner or customer administrator accesses the Control Hub, until the setup is completed successfully. |
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On the Summary page, review the contact center license information and click Setup now. |
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On the Calling Setup page, review the SIP address name of your organization and click Next.
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On the Contact Center Settings page, do the following:
The following table summarizes the platform and telephony options applicable for each country of operation:
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On the Review page, review the details of the subscription and click Submit. To change the service configuration options, click Go back and edit. |
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To download the summary of the order, click Download Order Summary. |
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Click Close.
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What to do next
After the contact center setup is successful for your organization, navigate to Webex Contact Center Platform Details field on Control Hub.
and review the-
If the Webex Contact Center Platform Details field displays
New Platform
, see the Set Up Voice Channel for Webex Contact Center article and the Cisco Webex Contact Center Voice Onboarding Guide to setup voice options for your Webex Contact Center tenant. -
If the Webex Contact Center Platform Details field displays
1.0
, see the Cisco Webex Contact Center 1.0 Voice Onboarding Guide to setup voice options for your Webex Contact Center tenant.
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On the Control Hub home screen, navigate to . |
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In the Settings tab, click Set Up Cisco Webex Contact Center.
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What to do next
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Add users for Webex Contact Center using the Ways to Add Users for Webex Contact Center article.
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Set up voice options using the Set Up Voice Channel for Webex Contact Center article.
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Set up chat using the Configure a Chat Template for Webex Contact Center article.
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Set up email using the Create a Routing Strategy topic in the Cisco Webex Contact Center Setup and Administration Guide or Cisco Webex Contact Center 1.0 Setup and Administration Guide.