The following guidelines and regulation information apply to new or ported numbers ordered or used with the Cisco Calling Plans.

1. General

  • Cisco makes no guarantee regarding the availability of phone numbers, even if that number is listed by Cisco as available.

  • You won’t lease or sell any phone number provided by Cisco.

  • Caller ID Name may not always reflect your requested name.

  • Cisco treats all phone numbers as two-way numbers.

2. New number ordering

  • You can order numbers from Cisco individually or in a consecutive block, where the numbers are in sequential order (a "Block Order").

  • You can order a Block Order in increments of 10, 50 or 100.

  • You can’t individually delete numbers ordered in a Block Order. If you want to delete a portion of the block, you must delete the entire block and order new numbers.

  • You can't order block of toll-free numbers. Currently, toll-free numbers are only available in the U.S. and Canada locations for Cisco Calling Plans.

3. Number porting

Cisco allows number porting. The following apply to customers porting numbers into or out of the Cisco Calling Plans. Follow any laws applicable to porting activities. “Slamming” activities aren’t allowed. Cisco won’t change any party’s telephony service provider without first obtaining written permission from the appropriate account holder.

  • Port-In requirements (that is, transfer of numbers into the Cisco Calling Plans from another service provider):

    • Provide accurate porting information to Cisco.

    • Provide proof of ownership of the numbers they are porting.

    • Cisco may need to log into your admin portal to conduct number porting activities.

    • Completing a number port request may depend on factors outside of Cisco’s control, including delays you or the other service provider cause.

    • You’ll publicize ported numbers at your own risk and you’re responsible for verifying successful porting before publicizing any numbers.

    • Cisco doesn’t guarantee the specific time-of-day of the port.

    • You should avoid porting-in lead DSL/ADSL numbers.

    • You should avoid porting phone numbers to Cisco Calling Plans that aren’t tested or supported, including, but is not limited to alarm/security lines, elevator lines, and so on.

  • Rescheduling porting activities, especially with short notice, may result in an outage of service.

  • Port-Out (that is, transfer of number(s) from Cisco Calling Plans to another service provider):

    • Cisco takes reasonable efforts to ensure the validity of a port-out request, but unauthorized port-outs do occur and Cisco isn’t liable for any such activity.

4. Service cancellation

Upon termination or cancellation of the Cisco Calling Plans, you’re solely responsible for porting the numbers out to another service provider if you wish to maintain ownership of the numbers. Numbers that aren’t ported out are released after a reasonable amount of time. Cisco can’t guarantee that a phone number will be available after it’s released.