Water Mark
Feb 18, 2020 | view(s) | people thought this was helpful

How Do I Contact My Customer Success Manager (CSM)?

How do I contact my Customer Success Manager (CSM)?

How do I get in touch with my CSM?

Review the following points before attempting to contact your CSM:

  • Your company's Webex Site Administrator is the first point of contact for any user/host account or product usability issues.
  • The Site Admin will be in regular contact with the CSM, who maintains your company's Webex account, billing, and overall access issues.
  • If you do not know who your Site Admin is, or your site admin is unable to assist you, then submit a request online and a CSM will contact you.

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