How do I contact my Customer Success Manager (CSM)?
How do I get in touch with my CSM?
Review the following points before attempting to contact your CSM:
- Your company's Webex Site Administrator is the first point of contact for any user/host account or product usability issues.
- The Site Admin will be in regular contact with the CSM, who maintains your company's Webex account, billing, and overall access issues.
- If you do not know who your Site Admin is, your Site Admin is unable to assist you, or you are the site administrator and require assistance:
- Submit a request online:
- Click on Open New Case.
- With Products and Services selected, click on Open Case.
- In the drop-down menu for Bypass Entitlement, select Subscription Billing Platform.
- Click Next.
- On the Describe Problem page, provide information regarding your inquiry, then click Submit.
- Alternatively you can reach your CSM via phone, chat.
- Submit a request online: