How Do I Contact My Customer Success Manager (CSM)?

Review the following points before attempting to contact your CSM:

• Your company's Webex Site Administrator is the first point of contact for any user/host account or product usability issues.
• The Site Admin will be in regular contact with the CSM, who maintains your company's Webex account, billing, and overall access issues.
  • Contact Your Webex Site Administrator
• If you do not know who your Site Admin is, your Site Admin is unable to assist you, or you are the site administrator and require assistance:
  • Submit a request online:
    1. Click on Open New Case.
    2. With Products and Services selected, click on Open Case.
    3. In the drop-down menu for Bypass Entitlement, select Subscription Billing Platform.
    4. Click Next.
    5. On the Describe Problem page, provide information regarding your inquiry, then click Submit.
  • Alternatively you can reach your CSM via phone, chat.