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March 22, 2023 | 15926 view(s) | 5 people thought this was helpful
What Logs Do I Need to Gather to Escalate Webex Desktop App Issues?
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What logs do I need to gather to escalate Webex Desktop App issues?

How can I send a Problem Report to troubleshoot Webex Desktop App issues?


Solution:

Webex Desktop App supports the Problem Report option to gather logs.

For help, see:

  • WBX83730 - How Do I Generate a Mac Webex Desktop App Log?

The following logs should be gathered to escalate a Webex Desktop App issue:

  • MSinfo32
    • See: WBX55296 - How Do I Generate an Msinfo32 Log?
  • Webex Tracer
    • See: WBX38788 - How Do I Use the Webex Tracer Tool?
  • HTTP Analyzer
    • See: WBX55297 - How Do I Generate an HTTP Analyzer Log?

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  • How Do I Generate a Windows Webex Desktop App Log?
  • How Do I Generate a Mac Webex Desktop App Log?
  • How Do I Generate a Msinfo32 Log?
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  • How Do I Generate an HTTP Analyzer Log?
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