Generate a Wireshark Log with Microsoft Windows

Wireshark is a network protocol analyzer that can assist with troubleshooting Webex issues. Continue reading to learn how to capture Wireshark logs.

Follow these steps to generate a Wireshark log:

  1. Download and install the current stable release of Wireshark.
  2. Click the Start button, then right-click on Wireshark.
  3. Click More, then select Run as administrator
  4. Select Yes on the User Account Control prompt.
    The Wireshark Network Connection window appears:
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  1. Go to the Capture menu, then select Options...:
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  2. Click to select the network adapter you use to connect to the internet, and then click on the Start button:
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  1. Duplicate the issue you are experiencing.
  2. In the Wireshark window, go to Capture and then click Stop.
  3. Go to the File menu, then choose Save.
  4. Select a location to save the file to, enter a filename, then click the Save button.
You can provide this log when working with Webex technical support.

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