Additional MPP features include the following:

  • One Button to Join,
  • Webex Meetings access from MPP Devices
  • Webex Directory and Contact searches
  • Webex User Presence
  • MPP Serviceability request

Table 1. Webex features on MPP devices
Webex featureFeature descriptionSupported MPP devices
Webex Onboarding* Devices are automatically onboarded to Webex as part of the Webex Calling onboarding process. All MPP Series (8800/7800/6800)
Webex Directory Fully synchronized directory experience across all Webex devices and Webex Apps. MPP 8800 Series only
Webex Call History Unified call history across all Webex devices and Webex App. MPP 8800 Series only
Webex Lifecycle Management Support for Reboot and Report Problem (Upload PRT requests) All MPP Series (8800/7800/6800). See Manage a device for a user for details.
Webex Directory Search MPP devices can search the Webex Directory for Webex Contacts. All MPP Series (8800/7800/6800)
Webex Unified Call History

MPP devices receive Call History from Webex, calls from all Devices including Webex Video devices and Webex App.

Webex Unified Call History isn’t supported for workspaces. To enable call history on the workspace device, administrators must use the Device Settings feature and set the Call History parameter to Local Call History for the device.
 All MPP Series (8800/7800/6800)
*See the MPP Webex Aware Onboarding Announcement article for onboarding instructions.

Onboard an MPP device

Onboard a new MPP device to Webex using a MAC address or activation code

When adding an MPP device to the Webex Calling platform using the MAC address or Activation Code, the device connects to both the Webex and Webex Calling platforms as part of the onboarding process.

The device indicates the Webex connection by displaying the Cloud icon as shown in the diagram.

Onboard an existing MPP device to Webex

For MPP devices currently registered to the Webex Calling platform, the devices now connect to both the Webex and Webex Calling platforms.

The device indicates the Webex connection by displaying the Cloud icon as shown in the diagram.

Status indicators for Webex MPP devices

Control Hub displays the device capabilities based on the type of the device connection. The control Hub also displays both the SIP registration status and Webex connection status.

1

From the Control Hub, go to Devices and select a device.

2

From Details, you can view the status of the devices.

  • Webex Connected – All MPP 68xx/78xx/88xx devices connected to Webex Calling indicates Webex Connected on the Control Hub. If an MPP device is not Webex Connected, ensure that the Webex feature domains are enabled per the Port Reference Information for Cisco Webex Calling and the MPP Webex Aware Onboarding Announcement articles. If problems still persist, contact Cisco TAC support.
  • Online – The device is SIP registered to Webex Calling and connected to the Webex Platform.
  • Offline – The device isn’t SIP registered and the status isn’t provided to the Webex Platform for at least 4 hours.
  • Expired – The device is not SIP registered and the status isn’t provided to the Webex Platform over 30 days.
  • Activating – An Activation Code is generated but the device is not onboarded.
  • Issues– The device status indicates issues with the device; this can include SIP registration issues and Webex connection issues. Specific status events showing these are:

    • SIP registered, no Webex services connected

    • SIP is not registered, Webex services are connected

This image shows if the device is connected to Webex in the red box and the SIP registration status in the blue box.

– This indicates that the line on the device is registered to Webex Calling.

– This indicates that the line on the device isn’t registered to Webex Calling.

3

From Devices you can select a device and view any issues with the registration.

This image shows the status in the red box.

On this page, the Issues and Information section display the SIP registration status and Webex connectivity information. Use the table to know the various statuses regarding the device type:

StatusDevice typeWebex connectedSIP registered
OnlineWebex Aware MPP & SIP Native RoomOSYesYes
Non-SIP Native Room OSYesN/A
Non-Webex Aware MPPN/AYes
Issues- SIP registered, Webex services not connectedWebex Aware MPP & SIP Native RoomOSNoYes
Issues- SIP not registered, Webex services connectedWebex Aware MPP & SIP Native RoomOSYesNo
OfflineWebex Aware MPP & SIP Native RoomOSNoNo
Non-SIP Native Room OSNoN/A
Non-Webex Aware MPPN/ANo
ExpiredAllNot in the last 365 days