Use Cisco Webex Contact Center in Cisco Webex Control Hub to create and configure a virtual assistant for your organization's website. Virtual Agent provides automated responses to customer chat requests. If the Virtual Agent cannot resolve a customer request, then they escalate the request to a subject matter expert.
Configure Virtual Agent
Before you begin
From the customer view in https://admin.webex.com, select Services.
On the Contact Center card, select Features.
In the Create a Dialogflow agent before proceeding page, choose one option:
In the Provide a unique name page, provide the following information:
In the Complete Dialogue Integration page, download an authentication key as a JSON file from your Google Cloud Platform Service Account. For more information, see https://cloud.google.com/dialogflow/docs/.
Upload the authentication key by choosing the JSON file and click Validate.
(Optional) You can upload an Avatar picture.
Click Finish to create the Virtual Agent. The Features page appears and displays the newly created virtual agent card.
The In Use label in the card shows the number of templates where you have used this virtual assistant. The label card shows zero for new virtual agents.