You can make and answer calls with either the touchscreen or the hardkeys on your phone.

If there's a meeting ongoing on the phone, leave the meeting to make or answer a call. The phone can't handle a meeting and a call at the same time.

If you have a Cisco Headset with the call control feature connected to your phone, you’re able to answer a call with its call button.

Need help for Cisco Headsets? See Cisco Headsets.

Make a call

Your phone can have one or multiple lines as your administrator configures.

You can either call phone numbers or call contacts from your directories.

1

Do one of the following actions:

  • Tap the Call buttonCall , and then search for the contact to call in Favorites and Directories, or tap a call in Recents to call back.
  • On the Home screen, enter the phone number to call with the phone keypad and tap the Call button to call the number.
  • Tap the Recents buttonRecents and select a call from the list to call back.
  • Press the Contacts hardkeyContacts and enter the contact name in the Search or dial bar to search from the Favorites and Directories. Tap the contact name to call.
2

Tap End call when you finish the call.

You can use a particular line to make calls. The extension that displays on the top is your primary line. If you don't select an extension before you dial a number, then the primary line is used by default.

1

On your phone home screen, tap the call button.

2

Select your desired line to use for the call from the Lines list.

3

Do one of these actions:

  • Enter the phone number to call with the phone keypad and tap to call the number.
  • Tap Search or dial to enter the phone number with the soft keypad on the phone screen, and tap to call the number.
  • Tap a call from the Recents list to call back.
  • Enter a contact's name in the Search or dial bar to search from the Favorites and Directories. Tap the contact name to call.

    This feature is available if your administrator configures it.

4

Tap End call when you finish the call.

Make an emergency call

Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.

If your call disconnects, the emergency services can call you back.

Before you begin

Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.

Enter the emergency number and tap cal button.

Answer a call

You can answer an incoming call with the phone handset, the phone speaker, or the connected headset.

Your phone may automatically answer an incoming call according to your administrator's configuration.

When prompted with an incoming call, do one of these actions to answer it:

  • Tap Answer on the phone screen to answer the call with the prespecified audio path.
    If you are on an active call, the soft button is Hold & Answer instead. You can tap it to hold the current active call and answer the incoming call.
  • Lift the phone handset to answer the call with the handset.
  • Press Headset to answer a call with the connected headset.

    If there's more than one headset connected, the last connected one is used as the active audio path.

  • Press Speakerphone the Speaker key to answer a call with the phone speaker.

    Keep in mind that the people around you might be able to hear your call too.

When your line receives multiple calls at the same time, the calls list displays the status for each call. You can answer incoming calls on the calls list.

1

Tap an incoming call from the calls list.

2

Do one of the these actions:

  • Tap Answer to answer the call with the pre-specified audio path.
    If you are on an active call, the soft button is Hold & Answer instead. You can tap it to hold the current active call and answer the incoming call.
  • Lift the phone handset to answer the call with the handset.
  • Press Headset to answer a call with the connected headset.

    If there are more than one headset connected, the last connected one is used as the active audio path.

  • Press Speakerphone the Speaker key to answer a call with the phone speaker.

    Keep in mind that the people around you might be able to hear your call too.

If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or Speakerphone key on the phone.

On the phone with multiple lines, when you receive multiple incoming calls at the same time, you can view a list that includes all current calls from all your phone lines. These calls are sorted in chronological order (from oldest to newest). You can group the calls by each line. You have the option to answer an incoming call on the list of calls.

1

Open the calls list:

  • Tap or swipe up on the call bar, from the bottom of the phone home screen.
  • Tap the line that has incoming calls.
2

In the All calls (n) list, swipe on the phone screen to view incoming calls.

The All calls (n) displays all calls (including active, incoming, held, and shared calls, etc.) on the phone, where n represents the total number of the current calls.

By default, each line can have up to 10 calls at the same time. If you want to change the maximum number, consult your administrator.

3

(Optional) If you want to sort the calls by each line, toggle on Sort by line.

The grouped calls in each line are still sorted in chronological order.
4

On an incoming call entry from the calls list, do one of the these actions:

  • Tap Answer to answer the call with the pre-specified audio path.
    If you are on an active call, the button is Hold & Answer instead. You can press it to hold the current active call and answer the incoming call.
  • Lift the phone handset to answer the call with the handset.
  • Press Headset to answer a call with the connected headset.

    If there are more than one headset connected, the last connected one is used as the active audio path.

  • Press Speakerphone the Speaker key to answer a call with the phone speaker.

    Keep in mind that the people around you might be able to hear your call too.

If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or speakerphone key on the phone.
5

(Optional) If you want to return to the home screen from the calls list, press the Home button.