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Hold and resume calls
In this article
Feedback?This Help article is for Cisco Desk Phone 9800 Series registered to Cisco BroadWorks or Webex Calling. You can temporarily place an active call on hold if you have to move away for a few minutes. When you're ready to continue, you can resume the call.
Put a call on hold
You can put an active call on hold and then resume it when you're ready. When you are on a call and receive an incoming call, answering the call automatically puts the active call on hold. In this situation, you can swap between the active and held calls.
To put a call on hold and resume the held call, do the following:
| 1 |
Select Hold or press If your administrator configures the Music on Hold feature on the phone, the held call plays a music streamed from a server. |
| 2 |
(Optional) If you want to return to the home screen, do the following:
You can find that the line shows the On Hold icon To return to the held call, press the line key.
The icon color is gray on Desk Phone 9841.
You can find that the line shows the To return to the held call, select the line or the calls bar. |
| 3 |
To resume a held call, select Resume or press If you return to the phone home screen, the line shows the Active Call icon The icon color is gray on Desk Phone 9841. |
to put an active call on hold.
Select 
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Press the Home button or select 
.
status and call duration.Swap between calls
When your have two calls or more on a line, you can see the count of current calls on the calls list. For example, All calls (3) means that there are total 3 current calls on the phone. The current calls include active, held, incoming, silenced calls, and so on.
On the home screen, the line that has multiple calls shows the symbol "+<digit>" under the line status icon. The symbol indicates the remaining quantity of the calls on the line.
| 1 |
If you are on the phone home screen, press the line key to open the calls list. |
| 2 |
On the calls list, use the Navigation Cluster button to select a desired call. You can also press the line key to go through the grouped calls on the target line. |
| 3 |
Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call. |
When you have one or more calls on a line, you can see the calls bar displaying at the bottom of the phone screen. The calls bar also displays the count of all calls and the count of each type of calls on the phone. You can open the calls list by tapping or swiping up on the calls bar.
The calls bar can include the following types of call:
- Active call
- Held call
- Incoming call waiting for pickup
- Shared call
- Barged call
- Conference call
The example shows that there are total of 8 current calls on the phone. The calls contain 2 incoming calls, 5 held calls, and 1 active call. The symbol (showed as +<digit>) displays below the call status icon of a line indicates the remaining count of calls on the line.
| 1 |
Tap or swipe up on the calls bar to open the calls list when you can find the bar displaying at the bottom of the screen. Typically, the calls bar can display on the phone home screen, in-call screen, phone settings screen, and so on. |
| 2 |
Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call. |
| 3 |
(Optional) Select the desired call entry to open its in-call screen, and perform the actions as needed. |
