January 19, 2026 | 3349 view(s) | 17 people thought this was helpful

Transfer a call on 9800/8875 (Multiplatform)

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This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling.

Call Transfer allows you to move an active call to another person, with the flexibility to choose how the transfer is handled. You can either consult the recipient before completing the transfer to ensure availability and provide context, or perform a direct transfer to quickly pass the call along.

When you transfer the call, the current call is put on hold. The call ends on your phone after you transfer it.

9811 / 9841 / 9851 / 9861

1

On an active call, press the Transfer key or More (…) > Transfer.

2

Select the person that you want to transfer the call to. Do one of the following actions as needed:

  • To transfer the call to a contact, select Favorites or Directories, locate the person, then select Call.
  • To transfer the call to someone from the call history, select Recents, locate the person, then select Call.
  • To transfer the call to an on-hold call, select Calls to open the list, then select the desired call and select Transfer.

    The Calls tab appears only when there are on-hold calls on the phone. Tapping a desired call in the list completes the transfer.

  • Dial a phone number using the keypad.
3

Talk to the call recipient, when answered.

4

Press Transfer to complete the transfer.

If you press Transfer before the recipient answers the call, the transfer completes and the call continues ringing for the recipient.

Transfer a call without consultation (blind transfer)

The Blind Transfer feature allows you to quickly transfer a call without waiting for the recipient to answer the call.

Before you begin

The Blind Transfer feature is available only under the following conditions:

  • The Blind Transfer service is enabled on your phone.
  • The BlindXfer softkey or line key is available on your phone.

1

On an active call, press More (…) > BlindXfer.

2

Select the person that you want to transfer the call to. Do one of the following actions as needed:

  • To transfer the call to a contact, select Favorites or Directories and locate the person.
  • To transfer the call to someone from the call history, select Recents and locate the person.
  • Dial a phone number using the keypad.
3

Press Call to complete the transfer.

9871 / 8875

On an active call, do one of the following actions as needed:

  • Consult the recipient before you transfer the call:

    1. Press the Transfer key or tap More More Options button > Transfer.
    2. In the Favorites, Recents, Calls, or Directories tab, tap the contact that you want to transfer the call to.

      The Calls tab appears only when there are on-hold calls on the phone. Tapping a desired call in the list completes the transfer.

    3. Talk to the call recipient and tap Transfer to complete the transfer.

      If you tap Transfer before the recipient answers the call, the transfer completes and the call continues ringing for the recipient.

  • Do a quick transfer (blind transfer):

    1. Tap More More Options button > BlindXfer .
    2. Dial the phone number or select a contact from the Favorites, Recentsor Directories tab.
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