With the on-screen transfer softkeys, you can easily transfer an active call to your coworkers.

When you transfer the call, the current call is put on hold. The call ends on your phone after you transfer it.

Consult and transfer a call

When you transfer a call, you can wait until the other person to answer. This allows you to make sure that the other person is available to have a conversation with the caller before you remove yourself from the call.

1

On an active call, press the More button (…) or press Transfer.

You can also transfer a person who has been put on hold.

2

Dial the phone number who you want to transfer the call (call reciever) or search for the contact.

3

Talk to the call reciever, when answered.

4

(Optional) Press the line key to return to the held call.

5

(Optional) Press the line key to return to the call reciever phone number.

6

Press Transfer to complete the transfer.

Before the receiver answers the call, you can also press Transfer and complete the transfer.

Transfer a call without consulting (blind transfer)

You can do a quick transfer before the call reciever answers the call.

Before you begin

Your administrator has enabled:

  • Blind Transfer enable service
  • BlindXfer softkey and line key
1

On an active call, press the More button (…).

2

Press BlindXfer.

3

Dial the phone number who you want to transfer the call (call reciever) or search for the contact.

4

Press Call to complete the transfer.

When you transfer a call, you can wait until the other person to answer. This allows you to make sure that the other person is available to have a conversation with the caller before you remove yourself from the call. You can also do a quick transfer without consulting the receiver.

When you transfer the call, the current call is put on hold. The call automatically ends on your phone after you transfer it.

On an active call, do one of the following actions:

  • Consult the receiver before you transfer the call:

    1. Tap More > Transfer.
    2. In the Recents or Directories tab, tap the contact that you want to transfer the call to.
    3. Talk to the call receiver and tap Transfer to complete the transfer.

      You can also tap Transfer before the receiver answers the call.

  • Do a quick transfer:

    The quick transfer is available only on phones registered to Cisco BroadWorks or Webex Calling.

    1. Tap More > BlindXfer.
    2. Dial the phone number or search for the contact and tap it to complete the transfer.