If you share call handling responsibilities with your coworkers, the Call Pickup feature allows you to answer a call that is ringing on their phones. You can answer calls for your coworkers both within or outside of your call pickup group.

To use this feature, your administrator must add your directory number to at least one call pickup group and configure the feature key on your phone.

Answer calls for a specific coworker (Pickup)

You can answer calls for specific coworkers either within or out of your pickup group. You must know the coworkers' extension numbers before you answer calls for them.

Before you begin

Your administrator has configured the feature key on your phone.

Do one of the following actions to answer a call for someone:

  • To answer the call with the primary line, select Pickup and dial the extension number.
  • To answer the call with a specific line on a phone with multiple lines:

    For 9841, 9851, and 9861 phones Press the line key that you want to use, press Pickup, then dial the extension number.

    for 9871 On the line that you want to use, select > Pickup, then dial the extension number. To use a line on the attached KEM, press the line key and select > Pickup in the upper left of the phone screen.

  • To use the feature access code, dial *97 + extension number on your phone.

    Example: A coworker's extension is 1234, dial *971234.

Answer a call for coworkers within your group (Group Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing the longest.

For the primary line on a phone registered to Webex Calling, the handset LED flashes red and ringtone plays for incoming calls to other members in the group. The ringtone notification changes with phone statuses, such as idle or on a call.

Before you begin

Your administrator has assigned you to a call pickup group and configured the feature key on your phone.

Do one of the following actions to answer a call for someone in your pickup group:

  • To answer the call with the primary line, select GrPickup.
  • To answer the call with a specific line on a phone with multiple lines：

    For 9841, 9851, and 9861 phones Press the line key that you want to use, press GrPickup.

    for 9871 On the line that you want to use, select > GrPickup. To use a line on the attached KEM, press the line key and select > GrPickup in the upper left of the phone screen.

  • To use the feature access code, dial *98 on your phone.

Monitor and answer calls for your coworkers (BLF with Call Pickup)

The BLF feature provides you a visual indicator on the status of the monitored line. By using BLF, you can quickly determine whether a colleague is available or on a call.

If your administrator has configured BLF with call pickup, you're able to answer incoming calls for the monitored line.

The following tables show the status indicators of the monitored line.

The BLF with call pickup feature is only available on phones registered to Webex Calling or BroadWorks.
Table 1. Status indicators for BLF with call pickup on Cisco Desk Phone 9800 Series
Icon (9841)Icon (9851/9861/9871)Line key LEDStatusDescription
Call pickup icon for Espresso model AThe BLF with Call pickup (idle status) for model Espresso B and C.the line key in the not-configured status

LED off

IdleThe line is configured with call pickup. The monitored line is in idle mode.
Call pickup icon for Espresso model Athe icon for alerting with pickupthe line key with an incoming call alerting

Solid amber

Alerting · Pickup

Or

Alerting · Pickup enabled

There's an incoming call waiting for picking up.

You can select the line to answer the call for the monitored line.

Call pickup icon for Espresso model Athe line key in the busy status

Solid red

In useThe monitored line is in use.

If a BLF key is configured with both call pickup and speed dial, the status indicators on the monitored line will be a little different:

Table 2. Status indicators for BLF with both speed dial and call pickup on Cisco Desk Phone 9800 Series
Icon (9841)Icon (9851)Icon (9861 / 9871)Line key LEDStatusDescription
the icon of BLF with speed dialthe icon of BLF with speed dial idelthe icon of BLF with speed dial idelthe line key in the not-configured status

LED off

Idle

The monitored line is in idle mode.

You can select the line to call the monitored line.

Call pickup icon for Espresso model Athe icon for alerting with pickupthe icon for alerting with pickupthe line key with an incoming call alerting

Solid amber

Alerting · Pickup

Or

Alerting · Pickup enabled

There's an incoming call waiting for picking up.

You can select the line to answer the call for the monitored line.

the icon of BLF with speed dial in use

the icon of BLF with speed dial in usethe icon for BLF speed dial in usethe line key in the busy status

Solid red

In useThe monitored line is in use.

You can select the line to call the monitored line.

For more information about BLF with speed dial, see Use speed dials on your phone.

Before you begin

Your administrator has assigned you to a call pickup group and configured the Busy Lamp Field (BLF) feature on your phone.

Do one of the following actions that is applicable to your phone settings:

For 9841, 9851, and 9861 phones When an incoming call alerts on the monitored line, press the line key with the status of Alerting · Pickup or Alerting · Pickup enabled to answer the call.

for 9871 When an incoming call alerts on the monitored line, tap the line with the status of Alerting · Pickup enabled to answer the call. If the call rings on a KEM line, press the line key.

Configure call pickup from your phone

You can configure the BLF with call pickup feature on any idle line key. After the feature is configured on the line key, you can press it to answer incoming calls to the monitored line.

You can't add BLF from the Cisco Desk Phone 9871 directly. Contact your administrator for configurations.

Before you begin

Your administrator has configured Busy Lamp Field (BLF) with call pickup feature.

Your administrator allows you to configure the feature for your phone.

1

Press any idle line key on your phone for at least two seconds.

2

To create a new BLF with call pickup feature on the line key, do the following:

  1. Select Create BLF + Call pickup.

  2. Enter a valid user ID or search from the user ID list.

    The user IDs list shows all the users whose lines can be monitored.
3

To monitor a new user on the line key configured with BLF with call pickup feature, do the following:

  1. Select Edit BLF + Call pickup.

  2. Enter a valid user ID or search from the user ID list.

    The user IDs list shows all the users whose lines can be monitored.
4

To replace an existing feature on the line key with a new BLF with Call pickup feature, select Replace with BLF + Call pickup, and then enter the required information.

5

To remove the BLF with Call pickup feature from the designated line key, long press the line key, select Remove, and then confirm the removal.