When you have new voice messages on your phone, you can see the following indicators on the phone:

  • If enabled, the Top 360 and Front Arc LEDs on the phone light up in heartbeating red.

    Your administrator can enable or disable the LEDs from Cisco Unified CM.

  • The voicemail icon and a message count display.

    For the phone with a single line, the indicators display on the phone home screen.

    For the phone with multiple lines, the indicators display next to the line.

To access your voice messages, do the following:

The steps might vary depending on the features that your administrator has configured on the phone.

Before you begin

Your administrator has configured the voicemail account for you and set up your phone to access the voicemail system.

1

Press Favorite the favorite key.

You can also press the Messages softkey to access the voice messages if your administrator enables the softkey on your phone.

  • Single line: If only voicemail is configured on the phone, your phone dials the voicemail number directly. In this situation, skip to Step 3.
  • Multiple lines: If only voicemail is configured on the phone, you will see a list in which the message count represents the total number of messages for the related line. In this situation, select a line to dial the voicemail number, and skip to Step 3.

    You can also press the line key on which the voicemail icon and message count are displayed, and then press Favorite the favorite key to access the line's voice messages.

2

If the voicemail feature and other features (for example, help desk, personal message, or both) are configured on the phone, the navigation path to the voice messages might be different, choose one of the following actions accordingly:

  • Single line:
    • Select Voicemail to dial voicemail number.
    • Select Messages > Voicemail to dial the voicemail number.
    • Select Messages, and select a personal message to show the message contents.
  • Multiple lines:
    • Select Voicemail to access the list that displays the message count for each line, and then select a line to dial the voicemail number.
    • Select Messages > Voicemail to access the list that displays the message count for each line, and then select a line to dial the voicemail number.
    • Select Messages, and select a personal message to show the message contents.
3

Follow the voice instructions to access your messages.

When you have new voice messages on your phone, you can see the following indicators on the phone:

  • The Top 360 and Front Arc LEDs on the phone light up in heartbeating red.

    Your administrator can enable or disable the LEDs from Cisco Unified CM.

  • For the phone with multiple lines, the voicemail icon and a message count display next to the line that has voice messages.

    The voicemail icon and message count don't display on the phone with a single line. You can check if any digit appears on the Recents recents button.

  • A digit appears on the Recents recents button when your phone has new missed calls, voice messages, or both. The digit represents the total number of new missed calls and voice messages on the phone (including all lines). To view voicemails from call history, see 8875 for details.

To access your voice messages, do the following:

The steps might vary depending on the features that your administrator has enabled on the phone.

Before you begin

Your administrator has configured a voicemail account for you and set up your phone to access a voicemail system.

1

Press Favorite the favorite key.

  • Single line: If only voicemail is configured on the phone, your phone dials the voicemail number directly. In this situation, skip to Step 3.
  • Multiple lines: If only voicemail is configured on the phone, you will see a list in which the message count represents the total number of messages for the related line. In this situation, select a line to dial the voicemail number, and skip to Step 3.

    You can also select More (…) > Messages on a line where the voicemail icon and message count are displayed to access the line's voicemail box.

2

If the voicemail feature and other features (for example, help desk, personal message, or both) are configured on the phone, the navigation path to the voice messages might be different, choose one of the following actions accordingly:

  • Single line:
    • Select Voicemail to dial voicemail number.
    • Select Messages > Voicemail to dial the voicemail number.
    • Select Messages, and select a personal message to show the message contents.
  • Multiple lines:
    • Select Voicemail to access the list that displays the message count for each line, and then select a line to dial the voicemail number.
    • Select Messages > Voicemail to access the list that displays the message count for each line, and then select a line to dial the voicemail number.
    • Select Messages, and select a personal message to show the message contents.
3

Follow the voice instructions to access your messages.

When you have unread voicemails on your phone, you can see the following indicators on the phone:

  • The strip LED on the phone handset lights up if your administrator has configured the handset LED indicator.
  • A digit appears on the Recents recents button button . It appears also when there are new missed calls on the phone.
  • In the Recents list, the voicemail icon appears. The digit on the icons show the total number of the messages.

To access your voice messages, you can either press Messages the Messages key or use the touchscreen by following theses steps:

Before you begin

Your administrator has configured a voicemail account for you and set up your phone to access a voicemail system.

1

On the phone home screen, tap Recents recents button to open the Recents list.

The digit on Recents recents button shows the total number of new missed calls and voice messages.

The icon next to the current line shows that the phone (including all lines) has new missed calls Missing calls icon at the header of the Recents screen (9871) or voice messages Voicemial icon at the header of the Recents screen on 9871, or both Combined icons of missing calls and voicemail displayed at the header of the Recents screen on 9871.

2

If your phone has multiple lines and you want to check the voice messages on another line, tap the Expand button > (next to All Lines or the current line) to open the Lines list, and then select a line from the list. For example:

Lines list for voicemail scenarios on Desk Phone 9871 registered to Unifed CM

This example shows the following information:

  • The phone (All lines) has at least one missed call and one voice message.
  • The selected line (8979899) has two voice messages in total.
  • The line (8979876) has one or more missed calls and voice messages.
3

In the Recents list, tap to access your voicemail box.

  • Single line: Your phone will directly dial out the voicemail number.
  • Multiple lines (Scenario 1): If the All lines are selected from the Lines list, you will enter a screen that displays message count for each line, then you select a line to dial out the voicemail number.
  • Multiple lines (Scenario 2): If a certain line is selected from the Lines list, your phone will directly dial out the voicemail number.
4

Follow the voice instructions to access your messages.