In the October 2021 (41.10) release, Windows 7.x, 8.x and MacOS 10.12 operating systems will reach end of support. The minimum requirement for the Webex app will be Windows 10 and MacOS 10.13. Users running on Windows 7.x, 8.x or MacOS 10.12 operating systems will no longer receive new releases or features after the October release.

Additionally, we will no longer provide bug fixes or updates for these releases. To have the best experience possible, plan to upgrade your operating system before October 2021. See our system requirements help article.

On January 31st, 2022, we will officially end of life support of the Webex app on these operating systems.

What happens in October 2021?

If you use Windows 7.x, 8.x or MacOS 10.12 operating systems, you will no longer receive new releases or features after the October release. We will no longer provide bug fixes specific to these operating systems post this release. You will see an in-app popup informing you of this change with the October update.

What happens on January 31st, 2022?

You will be able to sign in, but some workflows might or might not work if you're running Webex App on these un-supported operating systems. At some point after that (April 2022), we will completely block sign-in to the app.

What if there are security updates between now and Jan 31st?

If there are security updates, we will patch the last supported release of Webex App on the un-supported Operating system which is October (41.10) release.

Will there be a notification in the app about this change?

Yes, you will get an in-app notification informing you that you're using Webex App on an un-supported Operating System.

Can I use the Webex Web app?

Yes, you can use the Webex web app for continuity.

Will I be able to join meetings?

Yes, if you click on a link, you will still be able to join the meeting. You will not be able to join from Webex App.

What happens to people on a deferred update channel?

They will get the last update that was built on Windows 7 and 8 which will be the October release.

Does this impact VDI?

Yes, it does impact VDI. Our telemetry shows that we don’t have users running ThinClient on Windows 7.x or 8.x operating systems. For HVD, the same rules of the main app apply.

In the January 2022 (42.1) update, we will officially end of life support for Windows operating systems earlier than Windows 10. Users on Windows 7 and Windows 8/8.1 may continue to be able to start or join meetings. However, for the best experience, we recommend upgrading to the latest version of Windows.

What happens in January 2022?

We will stop issuing fixes for any issues reported for Webex Meetings running on Windows 7.x or 8.x operating systems that are specific to this operating system.

Will I get updates and new releases for Webex Meetings app after January?

Yes, you will still get monthly updates for the Webex Meetings desktop app.

Will there be any notification?

If the you join the meeting by clicking a link, you will be informed that you're joining from an operating system that is un-supported.

Will I be able to sign in?

Yes, you will be able to sign in to the Webex Meetings app.

What happens to people that are on slow channel?

On the slow channel you can continue to use the Webex Meetings app on the un-supported operating systems. We will not be testing on these un-supported operating systems and we will not issue any fixes specific to these operating systems.

What about MacOS 10.12 EOS for Webex Meetings?

MacOS 10.13 has been the minimum requirement for Webex Meetings for some time now.