Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

1

Do one of these actions:

  • Desk phones—Press Hold .
  • Conference phones—Press Hold.
2

To resume a call from hold

  • Desk phones—Press Hold again.
  • Conference phones—Press Resume.

Swap Between Active and Held Calls

You can easily switch between active and held calls.

1

Press Swap to switch to the held call.

2

Press the session button for the held call to resume that call and place the other call on hold automatically.

Answer a Call Left on Hold for Too Long

Your phone is configured to provide cues that let you know when you have left a call on hold for too long:

  • 6800 Series and 7800 Series desk phones—Flashing red line button

  • 6800 Series, 7800 Series, and 8800 Series desk phones—Flashing message indicator on the handset

  • Conference phones—Flashing LED bar

  • Visual notification on the phone screen

  • Ringing notification on the phone if a hold reminder is configured with phone web page

Do one of the following actions:

  • Desk phones—Press Hold or Resume to resume the held call.
  • Conference phones—Press Answer to resume the held call.