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Place calls on hold on your desk phone
In this article
Feedback?While you're on an active call you may need to make or answer another call, or maybe you need to get more information for the caller. Use this article for steps on how to put a call on hold, swap between held calls, and how to answer a call left on hold for too long.
Put a call on hold
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Do one of these actions:
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To resume a call from hold:
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Swap between active and held calls
You can easily switch between active and held calls.
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Press Swap to switch to the held call. |
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Press the session button for the held call to resume that call and place the other call on hold automatically. |
Answer a call left on hold for too long
Your phone is configured to provide cues that let you know when you have left a call on hold for too long:
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6800 Series and 7800 Series desk phones—Flashing red line button
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6800 Series, 7800 Series, and 8800 Series desk phones—Flashing message indicator on the handset
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Conference phones—Flashing LED bar
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Visual notification on the phone screen
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Ringing notification on the phone if a hold reminder is configured on the phone web page
A reboot clears the hold reminder that you have configured on the phone web page and switches to default settings. If you register a phone to Webex Calling, the phone downloads the configuration from the backend every time a reboot is performed.
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Do one of the following actions:
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