Before you begin

To set up this feature for workspaces, ensure that workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.

Sign in to Control Hub.


Go to the respective path.

  • For Users: Go to Management > Users. Then, select a user.

  • For Workspaces: Go to Management > Workspaces. Then, select a workspace.


Click the Calling tab.


Go to the Call handling section, select Priority Alert, and turn on the toggle.


Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.


Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to be alerted of calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.
  • Calls from—Select to apply priority alert for calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Alert or Don't alert—Choose whether you want to apply priority alert to the calls that fit within these parameters.


Click Save to save your priority alert parameters.

The created schedule is added to a Alert or Don't alert table. You can edit or delete schedules from the tables, as needed.


Don't alert takes precedence over Alert.


Click Save.


A user can also set up a priority alert on their own in the user portal. For more details, see Configure priority alert. Any changes made to these settings by the user reflect in both the user portal and Control Hub.