Choose which calls you accept, reject, and forward

Selective capabilities (accept, reject, forward) of a call take precedence over other call settings.

Before you begin

Your administrator must have enabled this feature for you to access and configure it. If you don’t see this setting, check with your administrator.
You can configure all the call settings from the User Hub by navigating to Settings > Calling.

The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

If you want to find out which calling service you’re set up with, you can check from the Webex App. For more details, see Find out what calling service you have.

Selectively accept calls

You can accept calls at specific times from specific callers.

selectively accept calls option in user hub

1	Sign in to User Hub.
2	Go to Settings > Calling > Call settings.
3	Go to the Selectively Accept Calls section and turn on the toggle.
4	Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule for call settings.
5	Click Apply schedule to set the following parameters: Schedule—Select the predefined schedule for when you want to accept calls from the drop-down list. Calls from—Select if you want to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details. Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.
6	Click Save. Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed. Don't Accept takes precedence over Accept.

You can reject calls at specific times from specific callers. This setting takes precedence over Selectively Accept Calls.

selectively forward calls option in user hub

1	Sign in to User Hub.
2	Go to Settings > Calling > Call settings.
3	Go to the Selectively Reject Calls section and turn on the toggle.
4	Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.
5	Click Apply schedule to set the following parameters: Schedule—Select the predefined schedule for when you want to reject calls from the drop-down list. Calls from—Select if you want to reject calls from Any Phone Number, Forwarded, or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details. Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.
6	Click Save. Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed. Don't Reject takes precedence over Reject.

You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.

selectively reject calls option in user hub

1	Sign in to User Hub.
2	Go to Settings > Calling > Call settings.
3	Go to the Selectively Forward Calls section and turn on the toggle.
4	Enter the phone number to forward calls to.
5	Select Send to voicemail to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions.
6	Select Enable ring reminder on your Cisco IP phone to enable a ring reminder for these calls.
7	Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.
8	Click Apply schedule to set the following parameters: Forward to—Enter the phone number to forward calls to during this schedule. Send to voicemail—Select the option to forward calls to voicemail during the schedule. Schedule—Select the predefined schedule for when you want to forward calls from the drop-down list. Calls From—Select to forward calls from Any phone number, Any internal phone number, Any external phone number, or Select phone numbers. If you choose Select phone numbers, enter the additional details. Forward or Don't forward—Choose whether to forward calls that fit within these parameters.
9	Click Save. Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed. Don't Forward takes precedence over Forward.