Selectively accept calls

You can accept calls at specific times from specific callers.

1	Go to https://settings.webex.com and select Webex Calling.
2	From the calling user portal, go to Call Settings.
3	Toggle on Selectively Accept Calls.
4	Select a predefined schedule from the drop-down menu. If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.
5	Click Add Schedule to set the following parameters: When—Select your predefined schedule from the drop-down menu. Calls from—Select if you would like to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details. Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.
6	Click Save. Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.
7	Click Save.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively accept calls feature in the calling user portal.

Selectively reject calls

You can reject calls at specific times from specific callers. This setting will take precedence over Selectively Accept Calls.

1	Go to https://settings.webex.com and select Webex Calling.
2	From the calling user portal, go to Call Settings.
3	Toggle on Selectively Reject Calls.
4	Select a predefined schedule from the drop-down menu. If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.
5	Click Add Schedule to set the following parameters: When—Select your predefined schedule from the drop-down menu. Calls from—Select if you would like to accept calls from Any Phone Number, Forwarded, or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details. Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.
6	Click Save. Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.
7	Click Save.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively reject calls feature in the calling user portal.

Selectively forward calls

You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.

Go to https://settings.webex.com and select Webex Calling.

From the calling user portal, go to Call Settings.

Toggle on Selectively Forward Calls.

Enter the phone number to forward calls to.

Check the box next to Send to voicemail, to forward all calls to voicemail. The send-to-voicemail option is only available for internal phone numbers or exentions.

Check the box next to Use ring reminder, to enable a ring reminder for these calls.

Select a predefined schedule from the drop-down menu.

If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.

Click Add Schedule to set the following parameters:

Forward to—Enter the phone number to forward calls to during this schedule.
When—Select your predefined schedule from the drop-down menu.
Calls from—Select if you would like to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Forward or Don't forward—Choose whether or not to forward calls that fit within these parameters.

Click Save.

Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.

Click Save.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively forward calls feature in the calling user portal.