You can create different rules to accept, reject, or forward certain calls based on the phone number, who's calling, and/or the time and day of the call.
Selectively accept calls
You can accept calls at specific times from specific callers.
1 |
Go to https://settings.webex.com and select Webex Calling. |
2 |
From the calling user portal, go to Call Settings. |
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Toggle on Selectively Accept Calls. |
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Select a predefined schedule from the drop-down menu. If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings. |
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Click Add Schedule to set the following parameters:
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6 |
Click Save. Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed. |
7 |
Click Save. |
Example
Selectively reject calls
You can reject calls at specific times from specific callers. This setting will take precedence over Selectively Accept Calls.
1 |
Go to https://settings.webex.com and select Webex Calling. |
2 |
From the calling user portal, go to Call Settings. |
3 |
Toggle on Selectively Reject Calls. |
4 |
Select a predefined schedule from the drop-down menu. If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings. |
5 |
Click Add Schedule to set the following parameters:
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6 |
Click Save. Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed. |
7 |
Click Save. |
Example
Selectively forward calls
You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.
1 |
Go to https://settings.webex.com and select Webex Calling. |
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2 |
From the calling user portal, go to Call Settings. |
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3 |
Toggle on Selectively Forward Calls. |
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4 |
Enter the phone number to forward calls to.
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Check the box next to Use ring reminder, to enable a ring reminder for these calls. |
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6 |
Select a predefined schedule from the drop-down menu. If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings. |
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7 |
Click Add Schedule to set the following parameters:
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8 |
Click Save. Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed. |
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9 |
Click Save. |