You can create different rules to accept, reject, or forward certain calls based on the phone number, who's calling, and/or the time and day of the call. Selective capabilities (accept, reject, forward) of a call take precedence over other call settings. You can enable these features using Calling User Portal or User Hub.
You can accept calls at specific times from specific callers.
1 |
Go to https://settings.webex.com and select Webex Calling. |
||
2 |
From the Calling User Portal, go to Call Settings. |
||
3 |
Go to Selectively Accept Calls and turn on the toggle. |
||
4 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
5 |
Click Add Schedule to set the following parameters:
|
||
6 |
Click Save. Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.
|
Example
You can reject calls at specific times from specific callers. This setting takes precedence over Selectively Accept Calls.
1 |
Go to https://settings.webex.com and select Webex Calling. |
||
2 |
From the Calling User Portal, go to Call Settings. |
||
3 |
Go to Selectively Reject Calls and turn on the toggle. |
||
4 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
5 |
Click Add Schedule to set the following parameters:
|
||
6 |
Click Save. Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.
|
Example
You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.
1 |
Go to https://settings.webex.com and select Webex Calling. |
||
2 |
From the Calling User Portal, go to Call Settings. |
||
3 |
Go to Selectively Forward Calls and turn on the toggle. |
||
4 |
Enter the phone number to forward calls to. |
||
5 |
Check the Send to voicemail check box to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions. |
||
6 |
Check the Use ring reminder check box to enable a ring reminder for these calls. |
||
7 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
8 |
Click Add Schedule to set the following parameters:
|
||
9 |
Click Save. Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.
|
Example
You can accept calls at specific times from specific callers.
1 |
Sign in to User Hub, then click . |
||
2 |
Go to Selectively Accept Calls and turn on the toggle. |
||
3 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
4 |
Click Add Schedule to set the following parameters:
|
||
5 |
Click Save. Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.
|
You can reject calls at specific times from specific callers. This setting takes precedence over Selectively Accept Calls.
1 |
Sign in to User Hub, then click . |
||
2 |
Go to Selectively Reject Calls and turn on the toggle. |
||
3 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
4 |
Click Add Schedule to set the following parameters:
|
||
5 |
Click Save. Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.
|
You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.
1 |
Sign in to User Hub, then click . |
||
2 |
Go to Selectively Forward Calls and turn on the toggle. |
||
3 |
Enter the phone number to forward calls to. |
||
4 |
Check the Send to voicemail check box to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions. |
||
5 |
Check the Enable ring reminder on your Cisco IP phone check box to enable a ring reminder for these calls. |
||
6 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings. |
||
7 |
Click Add Schedule to set the following parameters:
|
||
8 |
Click Save. Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.
|