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Cisco Wireless Phone 9821 product safety and compliance
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It's important to know the safety and security rules for your Cisco Wireless Phone 9821 before an emergency occurs. That way, you'll know what to do if you have a power outage, your network gets congested, or a power source issue occurs. You'll also learn about product security.

Safety and performance information

Read the following safety notices before installing or using your IP phone.

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information—Cisco Wireless Phone 9821 at the following URL: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/9821/regulatory_compliance/rcsi-0505-book.pdf

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361

Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 9001

Safety guidelines

The following are safety guidelines for using the Cisco Wireless Phone 9821 in specific environments:

  • Do not use this product as the primary communications tool in healthcare environments, as it may use an unregulated frequency band that is susceptible to interference from other devices or equipment.

  • The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.

  • The use of wireless devices in hazardous locations is limited to the constraints posed by the safety directors of such environments.

  • The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA).

Battery safety notices

These battery safety notices apply to the batteries that are approved for the Cisco Wireless Phone 9821.

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015

Explosion Hazard: Do not charge the phone battery in a potentially explosive environment. Statement 431

Lithium ion batteries have limited lifetimes. Any lithium ion battery that shows any signs of damage, including swelling, should be properly discarded immediately.

  • Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

  • Do not disassemble, crush, puncture, or incinerate the battery pack.

  • Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

  • Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius).

  • Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).

  • When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.

Battery

WP-9821-BATT=

Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers.

Argentina

CP-PWR-ADPT10W-AR=

Australia

CP-PWR-ADPT10W-AU=

Brazil

CP-PWR-ADPT10W-BR=

China

CP-PWR-ADPT10W-CN=

Europe / Switzerland

CP-PWR-ADPT10W-EU=

India

CP-PWR-ADPT10W-IN=

Korea

CP-PWR-ADPT10W-KR=

North America / Japan

CP-PWR-ADPT10W-NA=

United Kingdom

CP-PWR-ADPT10W-UK=

The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer.

Power outage

The ability to access emergency service through the phone depends on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Regulatory domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations.

Health-care environments

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

External devices usage

The following information applies when you use external devices with the wireless phone.

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

  • Move the external device away from the source of the RF or AF signals.

  • Route the external device cables away from the source of the RF or AF signals.

  • Use shielded cables for the external device, or use cables with a better shield and connector.

  • Shorten the length of the external device cable.

  • Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Phone behavior during times of network congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan.

  • Attacks that occur on your network, such as a Denial of Service attack.

SAR

SAR logo

This product meets applicable national SAR limits of 1.6W/kg. The specific maximum SAR values can be found in the Compliance statements sections.

When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 5 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.

Energy star

The following phone have Energy Star certification:

  • Cisco Wireless Phone 9821 (WP-9821)

Product label

The product label is located on the bottom of the device.

Compliance statements

Compliance statements for the European Union

CE marking

The following CE mark is affixed to the equipment and packaging.

CE logo

RF exposure statement for the European Union

This device has been evaluated and found compliant in accordance with EU Directive 2014/53/EU.

Wi-Fi statement for the European Union

5945-6425 MHz indoor use only.

For the following countries, the WLAN function for this device is restricted to indoor use only when operating in the 5150 to 5250 MHz frequency range.

The warning symbol used in 9821 Wi-Fi statement for the European UnionESLUROCZFRHUSI
DKHRBEBGDEEEIE
ELITCyLVLTSKMT
NLATPLPTFISETR
NOCHISLI

Compliance statements for the US

SAR Statement

Cisco Wireless Phone 9821 has been tested for body-worn Specific Absorption Rate (SAR) compliance using the specific belt-clip/holster configuration provided with the handset. The FCC has established the detailed body-worn SAR requirements and has established that these requirements have been met with the specific belt-clip/holster provided with the handset. Other belt-clip/holsters or similar accessories that have not been tested may not comply and therefore should be avoided.

RF exposure information

The radio module has been evaluated found to be compliant to the requirements as set forth in 47 CFR Sections 2.1091, 2.1093, and 15.247 (b) (4) addressing RF Exposure from radio frequency devices. This model meets the applicable government requirements for exposure to radio frequency waves.

THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES

Your Cisco Wireless Phone 9821 device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled ) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.

The device has been tested and found compliant with the applicable regulations as part of the radio certification process.

Maximum SAR for this Model and Conditions Under Which it was Recorded

Maximum Head SAR (1g)

1.371 W/kg

Maximum Body-worn SAR (1g)

1.308 W/kg

This wireless phone contains a radio transceiver. The radio transceiver and antenna have been designed to meet the RF emission requirements for human exposure as specified by the FCC as well as by other agencies from other countries. These guidelines were developed by the industry based on guidance from the World Health Organization (WHO). These industry standards have been developed to include additional safety margins to ensure that the user is exposed to the least amount of RF radiation.

The radio transceiver uses a non ionization type of radiation as opposed to an ionized radiation such as an X-Ray wave.

The exposure standard for these devices references a unit of measure known as SAR. The limit as set by the FCC is 1.6W/kg. The tests for this emission level is done in an independent laboratory who employs test methods and operating positions reviewed by the FCC and other agencies.

Before the phone was placed on the market, the product was tested and certified in accordance with the FCC regulations to verify that the product did not exceed the FCC SAR requirements.

Additional information on SAR and RF Exposure can be obtained off the FCC website at: http://www.fcc.gov/oet/rfsafety

There is no conclusive proof that these mobile phones are or are not a health risk. The FDA and numerous researchers are continuing studies of RF radiation and health issues. Additional information on this subject can be obtained from the FDA web site at: http://www.fda.gov

Cisco Wireless Phone 9821 operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication (GSM) phones. This lower power coupled with a lower transmitter duty cycle reduces the user’s exposure to the RF fields.

There are several suggested methods to reduce exposure for the user. Among those include:

  1. Using a hands-free handset to increase the distance between the antenna and the head of the user.

  2. Orienting the antenna away from the user.

Additional information can be obtained from the following documentation:

  • Cisco Systems Spread Spectrum Radios and RF Safety white paper at the following location: http://www.cisco.com/warp/public/cc/pd/witc/ao340ap/prodlit/rfhr_wi.htm

  • FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards of Radio Frequency Electromagnetic Fields

  • FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields

Additional information can also be obtained from the following organizations:

General RF exposure compliance

This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing Radiation Protection) limits for Human Exposure of RF Exposure.

Part 15 radio device

The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

Wi-Fi statement

Control of or communications with unmanned aircraft systems is prohibited, including drones.

No direct intemet connection permitted.

limited to indoor use by low-power indoor access point associations.

Attestation Required.

Under the control of an access point, a network cannot be initiated.

Contention Based Protocol.

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

Compliance statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

Canadian RF exposure statement

THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

For body-worn operation, this device has been tested with the specific belt-clip/holster provided with the handset at a separation distance of 15 mm. Use only provided or approved accessories and maintain at least 15 mm separation between the device and the body to ensure compliance with FCC/ISED RF exposure requirements.

This equipment should be installed and operated with minimum distance 1.5 cm between the radiator & your body.

The device has been tested and found compliant with the applicable regulations as part of the radio certification process.

Maximum SAR for this Model and Conditions Under Which it was Recorded

Maximum Head SAR (1g)

1.371 W/kg

Maximum Body-worn SAR (1g)

1.308 W/kg

Déclaration d'Exposition aux RF Canadienne

CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION À DES ONDES RADIO

Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une marge de sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.

En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.

Cet équipement doit être installé et utilisé avec une distance minimale de 1.5 cm entre le radiateur et votre corps.

Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.

DAS maximal pour ce modèle et conditions dans lesquelles il a été enregistré

DAS maximal tête (1g)

1.371 W/kg

DAS maximal près du corps (1g)

1.308 W/kg

Wi-Fi statement

Devices shall automatically stop transmitting if there is an absence of information to transmit or an operational failure. Note that the intention is not to prohibit either the transmission of control or signalling information, or the use of repetitive codes, where one or both are required by the technology. An explanation of how transmitting is stopped shall be included in the certification filing.

Devices shall not be used for control of or communications with unmanned aircraft systems.

Devices shall not be used on oil platforms.

Devices shall not be used on aircraft.、

Client devices shall not be capable of initiating a network.

Low-power indoor access points, indoor subordinate devices, low-power client devices, and very low-power devices operating in the 5925-6425 MHz band may be used on large aircraft, as defined in the Canadian Aviation Regulations, while flying above 3,048 metres (10,000 feet).

Compliance statements for New Zealand

Permit to Connect (PTC) General Warning

The grant of a Telepermit for any item of terminal equipment indicates only that Spark NZ has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Spark NZ, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark NZ network services.

Telepermit icon used in 9821 Permit to Connect (PTC) General Warning

Use of IP Networks with the PSTN

Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Spark NZ Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay.

The Use of Voice Compression Through the PSTN

Because of the extensive delay already experienced when calling cellular and international networks, some of which is already caused by their use of voice compression technologies. Spark NZ Access Standards will only approve G711 voice technology for use on the PSTN. G711 is an ‘instantaneous speech-encoding technique’ whereas G729 and all its variants are considered ‘near instantaneous’ introducing additional delay into the speech signal.

Echo Cancellation

Echo cancelers are not normally required in the Spark NZ PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks that make use of Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required.

Compliance statements for Japan

9821 Compliance statement for Japan

Compliance statements for Taiwan

DGT Warning Statement

取得審驗證明之低功率射頻器材,非經核准,公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。前述合法通信,指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

電磁波警語:

減少電磁波影響,請妥適使用

警告:為避免電磁干擾,本產品不應安裝或使用於住宅環境。

BSMI Battery Statement

M.10 預防合理可預期之誤用之說明

結合於設備中的電池或與其相關組件(包括單電池及電力產生器)在一起的電池的結構應使得電擊或火焰安全防護的失效(例:可燃性化學漏液起火或絕緣損壞)不會發生,考慮所有可能發生的條件。若可行,應包括製造商指示的嚴苛條件,例:

— 電池在使用、儲存或運送期間可能承受的高低溫度;且

— 在高海拔的低氣壓。

考慮實際電池或包含電池的設備的本質功能,凡提供安全裝置或設計係不符合實際時,應提供參照 F.5 的指示以保護電池免於極端的條件或使用者的誤用。應考慮的範例包括:

— 置換可能影響安全防護的錯誤型式的電池(例:在某些鋰電池類型的情形下);

— 電池丟入火焰或烤箱中,或將電池作可能導致爆炸的機械擠壓或切割;

— 電池置於可能導致爆炸或可燃性液體或氣體洩漏的高溫環境中;且

— 電池承受可能導致爆炸或可燃性液體或氣體洩漏的極度低氣壓。

對於含有可讓普通人員置換電池之設備,應依據 F.5 提供指示型安全防護,除非說明書中提供了完整的指示型安全防護。

指示型安全防護之要素應如下:

— 要素 1a 或 1b:無要求

— 要素 2:「警告」或同義文字或語句

— 要素 3:「若置換不同型式之電池有起火或爆炸風險」或同義語句

— 要素 4:選項

由檢驗、評估製造商提供的資料查核其符合性。

Compliance statements for Argentina

Advertencia

No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.

Compliance statements for Singapore

Complies with IMDA Standards DB101992

Compliance statements for Hong Kong

5150-5350 MHz is restricted to indoor operations in Hong Kong.

9821 HK compliance: Certified to use in Hong Kong

Cisco product security overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://cisco.com/go/usear.

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