February

Smart Sensors

The Cisco Headset 730 smart sensors detect when you put on or take off your headset. When your smart sensors are enabled, you can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset. You can toggle some or all of these settings on your mobile phone with the Cisco Headsets app.

To enable headset sensors, open the Cisco Headsets app, tap Settings > General, and select which smart sensor features you want to enable.

Headset Inventory Through the Cisco Headset USB HD Adapter

When connected to the USB HD Adapter, the Cisco Headset 730 appears in the Cisco Unified Communications Manager (Unified CM) and Webex Control Hub inventory. Previously, only the USB HD Adapter appeared in headset inventory.


You must have USB HD Adapter firmware version 1-2-33 or later to use this feature.

For more information on headset inventory in Control Hub, see Headset Administration in Cisco Webex Control Hub.

For information on headset inventory in Cisco Unified CM, see the Cisco Headset 700 Series Administration Guide.

Cisco Headset 730 Multi-App Control

This firmware version offers users an improved call control experience when you use multiple Cisco desktop calling applications at the same time. For example, you can mute an active call in Cisco Webex and then answer an incoming Cisco Jabber call through the Jabber UI. While you are on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.

Previously, headset call controls would occasionally impact all open calling applications at once.

For more information, see Cisco Headsets Multi-app Feature.

Microsoft Teams Support

The Cisco Headset 730 supports call controls on the most recent version of Microsoft Teams. Call controls are available through the USB cable.

You can:

  • Answer and end calls

  • Hold and resume calls

  • Mute and unmute your headset

  • Adjust your headset volume

December

Expanded Headset Inventory Options in Webex Control Hub

Headsets connected to the Cisco Webex Desk Pro and Webex Meetings through a USB cable now appear on the Devices page in Cisco Webex Control Hub. Webex administrators can track headsets by model, serial number, firmware version, connection status, and connection history.

For more information, see Headset Administration in Cisco Webex Control Hub.

October

New Audio Notification Prompts

The Cisco Headset 730 has added more audio notifications prompts to let you know which Bluetooth® device you are connected to.

For more information, see Cisco Headset 730 Release Notes.

July

Adaptive Noise Cancellation

The Cisco Headset 730 now supports Adaptive Noise Cancellation (ANC). When activated, ANC automatically adjusts your noise cancellation level based on your surrounding environment.

Go to Settings > Audio in the Cisco Headsets app to toggle ANC on and off.

June

Cisco Accessory Hub

Cisco Accessory Hub is a web application that enables you to upgrade your Cisco Headset 560 Series firmware without access to a Cisco IP Phone, Cisco Jabber, or Webex. You can also see your headset serial number and firmware version though the web tool.

To use Cisco Accessory Hub, simply go to https://upgrade.cisco.com/accessories, connect your headset to a USB port on your computer, and follow the instructions on the screen.


Cisco Accessory Hub is currently only supported on the latest version of Google Chrome.

Headset Administration in Cisco Webex Control Hub

Headsets connected to Cisco Webex no appear on the Devices page in Cisco Webex Control Hub. Webex administrators can track headsets by model, serial number, firmware version, connection status, and connection history.

For more information, see Headset Administration in Cisco Webex Control Hub.

Headset Upgrades on Cisco Webex

You can upgrade your Cisco Headset 500 Series and Cisco Headset 730 firmware on the latest desktop version of Cisco Webex. When you connect your headset to Webex through a USB cable, your headset firmware automatically updates. A pop-up notification tells you when an update is available and prompts you to start the upgrade.

For more information, see Upgrade Your Cisco Headset to the Latest Release on Webex.

Multi-App Control on the Cisco Headset 560 Series

The Cisco Headset 560 Series offers you an improved call control experience when you use several calling apps at the same time. Previously, the Cisco Headset 560 Series would occasionally experience unexpected behavior when multiple calling apps were open.

For more information, see Cisco Headsets Multi-app Feature.

Extension Mobility Login with Cisco Headsets

Extension Mobility users can start their sign in when they plug their Cisco Headset 500 Series or Cisco Headset 730 into someone else's phone. To support this enable Headset-based Extension Mobility in Cisco Unified Communications Manager for your phones.

A user automatically signs out of Extension Mobility when they unplug the headset or after a predetermined inactivity time.

Users can associate their headset with their user ID from the Accessories menu on the phone.

Administrators can associate the headset with a user in Unified CM from the User Management page.


If the headset is upgrading or the user is on a call, the association can't be made. The user must wait until the upgrade is finished or the call is finished before they perform this procedure.

For more information, see the Feature Configuration Guide for Cisco Unified Communications Manager.

April

Enhanced Language Support

You can now change the audio notification language on your Cisco Headset 730 through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.

For more information, see Change Your Cisco Headset 730 Notification Language.

February

Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. The Cisco Headset 730 supports full call integration with Cisco Jabber, Cisco Webex, Cisco Webex Meetings, Cisco IP Phones, and Cisco Webex DX Devices.

The Cisco Headset 730 comes with a USB HD Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

For more information, see Get Started With Your Cisco Headset 730.

We're sharing details about planned feature releases. Please keep in mind that final features and release times may vary. Subscribe to this article to receive updates on any changes.

Headset Analytics in Webex Control Hub

Use Control Hub analytics to track and analyze headset use in your organization.

The analytics page shows usage metrics for Cisco Headsets connected to Webex and Cisco Webex Meetings. You can view trends in headset deployment by call duration, headset model, and geographic region. You can also specify a date range to view headset usage changes over a specific time period.

Headset KPIs

ANC Prompt Enhancement

You can replace your Cisco Headset 730 Ambient Mode and ANC voice notifications with a simple tone. Customize your audio notifications through the mobile app.

In the app, press Settings > Audible Notification and select the notification you want to change.

Standby Mode

To save the battery charge on your headset, the Cisco Headset 730 automatically powers down after six hours of inactivity. To turn the headset back on, flip the Power/Bluetooth switch down and then up.

Multi-app Control Through the Cisco Headset USB HD Adapter

The USB HD Adapter has an improved call control experience with multiple Cisco desktop calling applications open at the same time. For example, you can mute an active call in Cisco Webex and then answer an incoming Cisco Jabber call through the Jabber UI. While you’re on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.

Previously, headset call controls would occasionally impact all open calling applications at once.

Call Controls in Microsoft Teams Through the Cisco Headset USB HD Adapter

The USB HD Adapter supports call controls on the latest version of Microsoft Teams.

You can:

  • Answer and end calls

  • Hold and resume calls

  • Mute and unmute your headset

  • Adjust your headset volume