December 18, 2020

The following new Analytics features are available with this release:

  • User Interface Refresh: The Overview page layout has been redesigned. The main Service Experience and Asset Usage cards are now displayed on a single page. There are also new user interface functionalities available and these will be described in the sections to follow.

  • Hide and Unhide a Chart: You can hide a chart that isn't needed at the moment or relevant to you. You can also unhide a chart that was previously hidden by you. This enables you to personalize your view of the cards.

  • Reorder Chart Sequence: You can shuffle the sequence of the charts on both the overview and details pages. This enables you to personalize your view of the cards.

  • View Information about Missing Data: Sometimes due to loss of some telemetry data, the Analytics charts could show incomplete data. If data was lost and affects any charts, the loss of data is indicated by a lightning icon that is shown on the right side of the time period selection drop-down list on the Analytics page.

  • Additional Filters for Service Experience Charts: On the details page of the Service Experience charts, additional filters are available.

    The additional filters available for the Call Volume Status charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Call Failure Analysis

    • Device Pool

    • CAC Location

    • Physical Location

    • Codec

    • Headsets by Model

    The additional filters available for the Call Audio Quality charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Codec

  • Additional Filters for Asset Usage Charts: On the details page of the Asset Usage charts, additional filters are available.

    The additional filters available for the Call Count charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Headsets by Model

    The additional filters available for the Call Duration charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Headsets by Model

  • Endpoint Adoption Charts: In the Asset Usage category, the overview and detailed charts for Endpoint Adoption have been added. These charts help you understand the utilization of endpoints during calls.

  • Headset Adoption Charts: In the Asset Usage category, the overview and detailed charts for Headset Adoption have been added. These charts help you understand the utilization of headsets during calls.

  • HTTP Proxy Authentication: CCUC service now supports authenticated HTTP proxies. The supported proxy authentication schemes are Basic and Digest.

  • Error and Warning Reporting: You can view the issues that occur on your on-premises infrastructure that affects the smooth functioning of CCUC service. These issues could cause loss of telemetry data, delay of data or incorrect data to be displayed on the Analytics charts. Based on the severity of the issue, it is classified either as an error or warning. This kind of reporting enables you to take necessary actions to rectify any on-premises issue that affects data being sent to CCUC service and make informed decisions.

  • Cluster Group and Cluster Deletion: From Cisco Webex Control Hub, you can remove either a cluster group or a cluster that you no longer require to be connected to the cloud. This enables you to efficiently manage the infrastructure that is connected to the cloud.

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