Paging Group Feature Notes
A few things to note before setting up this feature:
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You can assign a user as both a paging target and paging originator in a paging group.
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Locations can have multiple Group Paging services configured because you can define a paging originator and/or a paging target in multiple paging groups.
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If a user is not on the phone, the call from a group page is automatically answered and the target hears a paging announcement to alert them they are receiving a page.
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If a paging target is on a call, the page isn't automatically answered. If a paging target chooses not to answer the page, the group paging call won't forward to the paging target’s voice mail.
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If a paging target has Do Not Disturb enabled on their phone, they won't be paged.
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If a paging target has Office Anywhere, Call Forwarding or Simultaneous Ring enabled, the configured destination service won't be called.
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When the page is set up to the paging targets, the originator receives a “Paging System Ready” announcement alerting them to begin speaking.
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The group page is a one-way audio service. The paging originator has a one-way talk path to the paging targets. The paging targets do not have a talk path to each other or to the paging originator for the duration of the page.
Configure a Paging Group in Cisco Control Hub
Before you begin
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Check that the extensions you plan to assign to a paging group are available and unassigned.
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Paging groups must have more than one member, and each member must have at least one registered device. If someone pages a group with no registered devices, they'll hear a busy signal.
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Paging groups only work with the Cisco IP Phone 7800 or 8800 Series, not analog telephone adapters (ATAs).
For customers in the Asia-Pacific region, the Calling Line field is auto-populated with the User Name. You cannot modify the Calling Line field. |
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From the customer view in https://admin.webex.com, go to Services, and choose . |
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Select . |
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In Settings, select the Location, Paging Group Name, and then a Phone Number or Extension or both. |
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Select the group paging language in the Language drop-down menu. |
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For Calling Line ID, enter the Calling ID First Name and Calling ID Last Name that displays on target users' phones when a group page is performed. |
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Select the Calling ID Label to determine what is shown on target users' caller ID when a group page is performed. Click Next.
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In the Paging Targets section, search for and add up to 75 users and workspaces in the organization that can receive paging announcements by clicking Add User or Workspace. |
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Select the Copy my paging targets to my paging originators checkbox to copy added users for paging originators in the next section. Click Next. |
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In the Paging Originators section, search for users and workspaces in the organization that can initiate paging announcements by clicking Add User or Workspace. Click Next.
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In the Paging Group Settings Review section, review your settings under each tab. Click Create. |
Edit a Paging Group in Cisco Control Hub
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From the customer view in https://admin.webex.com, go to Services, and choose . |
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Select Paging Group, and select a paging group that you want to edit from the list. |
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You can edit the following settings:
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Click Save after making any changes to the paging group. |