You can easily deploy and set up the Cisco Webex Room Phone. Connect the phone to your network, wait for the device to power up, and enter your information when you see the prompts. If the activation process doesn't start by itself, then you enter your information manually.


We recommend that you connect the phone to a HDMI display screen so you get the full benefits of the device. Only use the included HDMI cables when you connect to an HDMI screen or a computer. Don't use any other cables or adapters.

The Cisco Webex Room Phone supports these call control options:

  • Cisco Unified Communications Manager (Unified CM) Calling—You use Unified CM for call control and device management. You add the phone to Unified CM, and activate your features and services.

  • Unified CM Calling with Control Hub—You use Unified CM for call control and Cisco Webex Control Hub for device management. You add the phone to Unified CM, create a Place in Cisco Webex Control Hub, and generate your activation code.

  • Cisco Webex Calling with Control Hub—You use Control Hub to manage your device and to provision Webex Calling for call control. You create a Place in Cisco Webex Control Hub and generate your activation code.

Use the Cisco Webex Device Connector for bulk deployment to Cisco Webex Control Hub. Use the Bulk Administration Tool (BAT) for bulk deployment to Cisco Unified Communications Manager (Unified CM).

The following table lists the features available with each option.

Table 1. Cisco Webex Room Phone Features

Features

Unified CM Calling

Cisco Webex Calling with Control Hub

Unified CM Calling with Control Hub

Description

Cable sharing—In call or meeting

No

Yes

Yes

Allows users to share content from a laptop screen to the phone with during HDMI cable during a meeting.

Cable sharing—Outside of call or meeting

Yes

Yes

Yes

Allows users to share content from a laptop screen with the HDMI cable.

Calendar and One Button to Push

No

Yes

Yes

Allows users to view scheduled Webex Meetings and join with a single tap.

Call history and Predictive dialing

Yes

Yes

Yes

Allows users to easily make a call.

Call history—Lists your last 25 calls; select from the list.

Predictive dialing—As you enter a phone number or search the directory, the results change to match your query.

Enhanced Cisco Webex Meetings experience

No

Yes

Yes

Allows users to participate in an enhanced Cisco Webex Meetings experience with the following features:

  • Meeting notifications—User receives a notification before the meeting starts.

  • Lobby—Participants wait in a virtual lobby for the meeting to start.

  • Participant list—A list of people in attendance.

  • Active speaker—When an attendee speaks, then their icon lights up.

Digital signage

No

Yes

Yes

Allows user to see custom content on a HDMI display screen such as company announcements.

Directory

No

Yes

Yes

Allows user to call a coworker from a company directory.

Guest share

No

Yes

Yes

Allows user to share content without a Cisco Webex account.

Hold and resume

Yes

No

No

Allows user to put an active call on hold and then resume the call when ready.

Proximity pairing

No

Yes

Yes

Allows user to connect a phone to a Cisco Webex app.

Wireless sharing with your Cisco Webex app

No

Yes

Yes

Allows user to collaborate with coworkers by sharing information without your HDMI cable.

Deploy Cisco Webex Room Phone to Cisco Webex Control Hub for Cisco Webex Calling with Control Hub or for Unified CM Calling with Control Hub.

Before you begin

If you use a firewall, then confirm that the phone can reach Cisco Webex Control Hub. If the firewall blocks the phone, then the device cannot activate and a red dot Red dot icon displays on the phone home screen. This type of connection error doesn't appear in the status messages log.

  Command or Action Purpose
1

(Optional) Add your phone to your Cisco Unified Communications Manager (Unified CM). Configure your features and services.

Configures Unified CM for phone registration and adds features and services. This step is only for Unified CM Calling with Control Hub deployment.

2

Create a Workspaces, add your calendar, and add your call service. Generate the activation code.

Configures your Control Hub Workspaces for your phone and allows your phone to register after it connects to the network.

Select the Call Service option that matches your deployment model:

  • Free Calling—Select this option for Unified CM Calling with Control Hub.

  • Cisco Webex Calling with Control Hub—Select this option for Webex Calling.

You can also add your Calendar service. This is an optional step but many users find this feature useful.

3

Install and power up the phone.

Allows your phone to power up and to start the registration process.

4

(Optional) Configure your network settings.

If you deploy manually, then you can set the IPv4, DNS, VLAN, or Proxy settings.

5

Select your call service.

Your call service is your calling option. Tap Cisco Webex.

6

Enter your activation code.

Confirms that your phone has permission to register to the server.

7

Customize your display.

Allows you to set your time zone on the phone. If your phone connects to a display screen, then adjust the image so it's clear.

8

Select your call service.

This is only for deployment to Unified CM Calling with Control Hub. Tap Cisco UCM.

Before you activate your Cisco Webex Room Phone, you create a Workspaces in Cisco Webex Control Hub and generate an activation code.

1

From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

2

Enter a name for the place,Cisco Webex Room Phone.

3

(Optional) Customize your Workspaces with Capacity, Type, or an avatar.

4

Click Next

5

Choose Cisco Webex Room Device, and click Next.

You can only have one Cisco Webex Room Phone in a single space.

6

Choose your call service:

  • Free Calling—Select this option for Unified CM Calling with Control Hub. Users make and receive calls when paired with the Cisco Webex app or directly using SIP. All calls remain on-premises that are not made through Webex.

  • Cisco Webex Calling—Select this option for Webex Calling. You don't assign a number.

7

(Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device. Click Next.

8

If you toggled on the calendar service, enter or paste the email address of the calendar mailbox for the room device. This is the email address that is used to schedule meetings.

  • For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). See About calendar resources (rooms, etc) for more information.

  • For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. See Create and Manage Room Mailboxes for more information.

9

Click Next.

10

Activate the device with the code provided.

When you connect the Cisco Webex Room Phone to your network, you begin the phone startup process. The phone powers up and the startup screen displays.

If you use a Power Injector, then monitor the injector indicator light for the network status. A solid green light means a valid IEEE802.3 connection at the required power load. A flashing yellow light means an invalid power supply device. A flashing green light means that the injector doesn't detect the power load.

For additional information, see the Cisco Webex Room Phone Getting Started document that ships with your phone.

Figure 1. Power over Ethernet (PoE) Configuration
Power over Ethernet (PoE) configuration. The Cisco Webex Room Phone connects to the LAN port .
Figure 2. Ethernet with a Cisco Aironet Power Injector or Non-PoE Configuration
Ethernet with a Cisco Aironet Power Injector or Non-PoE configuration. The Cisco Webex Room Phone connects to the power injector.

Before you begin

Choose the power source that suits your needs:

  • Power over Ethernet (PoE)—For administrators who require a consistent power source but only want a single cable. Confirm that your RJ-45 port supports PoE.

  • Ethernet with a Cisco Aironet Power Injector or Non-PoE—For administrators who require an efficient power source and who have space for another cable.

Locate the screen HDMI cables that came with your device. The cables are color coded for easy identification and match the color tabs on the phone ports. The 26-foot (8-meter) screen cable has a red tab on the end. The 9.8-foot (3-meter) computer cable has a blue tab on the end.

1

Connect the phone to the network.

  • If you use PoE:
    1. Plug the Ethernet cable to the LAN port.

    2. Plug the other end of the Ethernet cable to the RJ-45 port on the rear side of the phone.

  • If you do not use PoE:
    1. Plug the power cord of the Cisco Aironet Power Injector into an electrical outlet.

    2. Connect the other end of the power cord to the injector.

    3. Plug one end of the Ethernet cable to the LAN port and the other end to the DATA IN port of the injector.

    4. Connect the RJ-45 port on the rear side of the phone to the DATA & POWER OUT port of the injector.

2

Connect the screen HDMI cable to the Screen port on your phone.

3

Connect the screen HDMI cable to the HDMI port on your display screen.

4

Connect the computer HDMI cable to the Computer port of your phone.

5

Connect the computer HDMI cable to the HDMI port on your computer.

You can configure the phone network settings from the start-up menu when you deploy the device. If you require it, then you can configure the IPv4, DNS, VLAN, or Proxy settings after deployment. For example, you can configure a static IP address or a proxy host.

The following table describes the fields in the Network settings menu.

Table 2. Network Setup Menu

Entry

Type

Description

Using DHCP

Off

On (Default)

Allows you to enable or disable DHCP.

With DHCP set to On, the DHCP server assigns the IP address.

With DHCP set to Off, you assign the IP address.

IPv4 address

String

The Internet Protocol (IP) address for the phone.

If you assign an IP address with this option, you must also assign a subnet mask, Domain Name System (DNS), and default router. See the Subnet Mask and Default Router options in this table.

Subnet Mask

String

The IP addresses for the subnet mask, if your network has a subnet and uses a bitmask to identify the routing prefix.

Gateway

String

The IP address for the router that acts as the forwarding host to other networks.

DNS Domain Name

String

The name of the Domain Name System (DNS) in which the phone resides.

DNS address 1

String

The IP address of the DNS Server 1.

DNS address 2

String

The IP address of the DNS Server 2.

DNS address 3

String

The IP address of the DNS Server 3.

VLAN

Auto (Default)

Manual

Off

The Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch.

Proxy

Off (Default)

The IP address for the proxy server.

Configure the proxy server before you configure the device settings.

Proxy port

String

The assigned port on the proxy host.

Username

String

The administrative username required for authentication on the proxy host.

Passphrase

String

The administrative password required for authentication on the proxy host.

Use IEEE 802.1X

Toggle

When On, the phone uses 802.1X authentication to request and gain access to the network.

1

Tap the top-left corner of the phone screen.

2

Tap Settings from the list of menu options.

3

Scroll down and tap Network connection.

4

Tap Open Ethernet settings and review or change the network settings.

5

Reboot the phone after you configure your settings.

Change your call service or add a second service if you selected the wrong call control option during deployment.

A red dot Red dot icon next to a call service indicates an error. A green dot Green call icon indicates a functional call service.

Before you begin

Depending upon your deployment, you may need one of the following:

  • Your activation code—To register with Cisco Webex Control Hub.

  • Your TFTP server IP address—For manual deployment to a Cisco Unified Communications Manager.

1

Tap the top-left corner of your phone screen.

2

Tap Settings > Device activation.

3

Tap a call service.

  • Cisco Webex—Select this option for Cisco Webex Calling with Control Hub.
  • Cisco UCM—Select this option for Cisco Unified Communications Manager (Unified CM) Calling or for Unified CM Calling with Control Hub.

You can easily deploy and set up the Cisco Webex Room Phone. But if you have trouble with device activation, then use the information in the following table to assist you.

Table 3. Potential Deployment Issues

Scenario

Reason

Solution

Notes

A red dot Red dot icon displays in the top-left corner of the phone home screen.

A red dot indicates an issue with the call service.

Tap the red dot and configure a call service.

A red dot Red dot icon displays in the top-left corner of the phone home screen.

If you deploy for Cisco Webex Calling with Control Hub or Unified CM Calling with Control Hub, then a firewall can block your connection to Cisco Webex Control Hub.

Confirm that your device connects to an open port on the router.

This type of connection error doesn't appear in the status messages log.

A red dot Red dot icon displays in the top-left corner of the home screen.

The phone requires a Domain Name System (DNS) address.

Enter a DNS address in the Network Settings.

This type of connection error doesn't appear in the status messages log.

The following status message displays in Status messages:

UTC dhclient-script: W: eth0 => received reason: STOP

The device requires an IP address from DHCP.

Enter a DNS address in the Network Settings.