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You can use any supported browser to access Cisco Webex Control Hub. |
Partner Administrator Access
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For Trials—When setting up a new trial using the Start New Trial wizard, after you provide the information to start the trial, continue to the final screen that says "Your trial is ready. Do you want to set up the services for the customer?". Click Yes to continue to set up services for the customer.
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For Subscription Orders—When creating a Cisco Webex Contact Center Order using the Order Set-Up wizard, after you specify the order information, continue to the final screen that says "Thank you. The order has been mapped correctly". Click Next to continue to set up services for the customer.
Customer Administrator Access
For Trials and Subscription Orders—Once a trial starts or a subscription order is successfully mapped, the customer administrator receives a welcome email on the email address specified in the Start Trial wizard or the Order-Mapping wizard.
Do the following to access the customer administrator account on Control Hub:
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Open the Welcome email. |
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Click the Get Started link in the email. |
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Enter the password and click Save & Sign In. |
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Accept the Terms of Service to access your Control Hub account. |
When you access the customer organization on Control Hub for the first time after a trial or a subscription has started, you would see the Services Setup wizard.
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Review the plan on the Services Setup wizard and click Get Started. |
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On the Contact Center Settings page, select the Country of Operation from the drop-down list. By default, the Country of Operation is the same as the country that was selected in the Order Mapping wizard. Based on the Country of Operation selected, the customer’s Webex Contact Center tenant is created in the appropriate data center. For the list of countries and the corresponding data center mapping, see the article Data Locality in Cisco Webex Contact Center.
If you order the Cisco PSTN for Contact Center add-on (only for U.S. and Canada), then the telephony option is automatically applied. This option is not applicable for a trial tenant. When you provision a subscription order, select the default platform which provides access to the latest Webex Contact Center features for that region. The following table summarizes the Platform and Telephony options applicable for each Country of Operation:
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In the Enterprise Settings page, enter a Subdomain for your organization. Click Check Availability to confirm whether the subdomain is available. |
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Select Next and then click Finish. |
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On the Control Hub home screen, navigate to . |
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In the Settings tab, click Set Up Cisco Webex Contact Center.
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What to do next
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Add users for Webex Contact Center using the article Ways to Add Users for Cisco Webex Contact Center.
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Set up voice options using the article Setting Up Voice Channel for Cisco Webex Contact Center.
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Set up chat using the article Cisco Webex Contact Center Chat Template.
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Set up email using the Table 4 under the Create a Routing Strategy section in the Cisco Webex Contact Center Setup and Administration User Guide or Cisco Webex Contact Center 1.0 Setup and Administration User Guide.
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Set up a social channel using the article Set Up Social Channel Connectors for Cisco Webex Contact Center.
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