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Webex | Pick Up Someone Else's Call (Unified CM)

When your administrator makes you a member of a pickup group, you can answer a call on behalf of another group member who isn't available.

Depending on how your administrator has set things up for you, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.

1

If you hear a phone call come into a coworker's desk phone but you haven't been notified in Webex, go to and then select Call Pickup at the bottom of your Call History.

2

Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Directed Pickup). If you choose Directed Pickup, enter the pickup number and then press Enter.

3

When you see a call notification for another pickup group member, click Pickup again.

4

You can then decide whether you want to Answer or Decline the call. And if the caller is a Webex user, you can even message them.

If someone else has beaten you to answering the call, you're notified that there is no call to pick up.

Depending on how your administrator has set things up for you, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.

Before you begin

You can mute notifications by tapping your profile picture, selecting Calls, and then under Call Pickup, turn on Mute notifications.

1

If you hear a phone call come into a coworkers desk phone but you haven't been notified in Webex, go to Calls and then select the Call Pickup tab at the top of your Call History.

2

Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Pick up a call at a specific extension). If you choose to pickup a call at a specific extension, enter the extension and then tap the green arrow.

3

You're then presented with a call notification in which you may be able to see who the call is meant for. Click Pickup again.

4

You can then decide whether you want to Answer or Decline the call.

If someone else has beaten you to answering the call, you're notified that there is no call to pick up.

Water Mark
Dec 15, 2020| view(s) | people thought this was helpful

Webex | Pick Up Someone Else's Call (Unified CM)

When your administrator makes you a member of a pickup group, you can answer a call on behalf of another group member who isn't available.

Depending on how your administrator has set things up for you, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.

1

If you hear a phone call come into a coworker's desk phone but you haven't been notified in Webex, go to and then select Call Pickup at the bottom of your Call History.

2

Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Directed Pickup). If you choose Directed Pickup, enter the pickup number and then press Enter.

3

When you see a call notification for another pickup group member, click Pickup again.

4

You can then decide whether you want to Answer or Decline the call. And if the caller is a Webex user, you can even message them.

If someone else has beaten you to answering the call, you're notified that there is no call to pick up.

Depending on how your administrator has set things up for you, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.

Before you begin

You can mute notifications by tapping your profile picture, selecting Calls, and then under Call Pickup, turn on Mute notifications.

1

If you hear a phone call come into a coworkers desk phone but you haven't been notified in Webex, go to Calls and then select the Call Pickup tab at the top of your Call History.

2

Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Pick up a call at a specific extension). If you choose to pickup a call at a specific extension, enter the extension and then tap the green arrow.

3

You're then presented with a call notification in which you may be able to see who the call is meant for. Click Pickup again.

4

You can then decide whether you want to Answer or Decline the call.

If someone else has beaten you to answering the call, you're notified that there is no call to pick up.

Water Mark
Dec 15, 2020| view(s) | people thought this was helpful

Webex | Pick Up Someone Else's Call (Webex Calling)

When your administrator makes you a member of a pickup group, you can answer a call on behalf of another group member who isn't available.

1

If you hear a phone call come into your coworker's desk phone, select Call Pickup in the footer of Webex.

2

Then choose:

  • Pickup to pickup the call that has been ringing the longest.

  • Directed Pickup, enter the pickup extension number of the coworker you want to answer, and then press Enter.

Water Mark
Dec 15, 2020| view(s) | people thought this was helpful

Webex | Pick Up Someone Else's Call (Webex Calling)

When your administrator makes you a member of a pickup group, you can answer a call on behalf of another group member who isn't available.

1

If you hear a phone call come into your coworker's desk phone, select Call Pickup in the footer of Webex.

2

Then choose:

  • Pickup to pickup the call that has been ringing the longest.

  • Directed Pickup, enter the pickup extension number of the coworker you want to answer, and then press Enter.

Water Mark
Dec 15, 2020| view(s) | people thought this was helpful

Webex | Find Out What Calling Service You Have

If your administrator has set up phone services for your organization, you have some advanced calling features that you can use in Webex. If you're not sure what service you have, there's an easy way to tell.

Click your profile picture and then go to Settings > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

Click your profile picture and then go to Preferences > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

Tap your profile picture and then go to Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

Water Mark
Dec 15, 2020| view(s) | people thought this was helpful

Webex | Find Out What Calling Service You Have

If your administrator has set up phone services for your organization, you have some advanced calling features that you can use in Webex. If you're not sure what service you have, there's an easy way to tell.

Click your profile picture and then go to Settings > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

Click your profile picture and then go to Preferences > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

Tap your profile picture and then go to Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

  • You're signed in—Calling is hosted by your Service Provider.


 

If you don't see a Phone Services setting, that means your organization is configured for Webex calls only.

For information about what features are available to you, see Webex | Supported Calling Options

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