Selectively Accept Calls

You can accept calls at specific times from specific callers.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, go to Call Settings.

3

Toggle on Selectively Accept Calls.

4

Select a predefined schedule from the drop-down menu.

If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.

5

Click Add Schedule to set the following parameters:

  • When—Select your predefined schedule from the drop-down menu.
  • Calls from—Select if you would like to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
  • Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.
6

Click Save.

Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.

7

Click Save.

Selectively Reject Calls

You can reject calls at specific times from specific callers.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, go to Call Settings.

3

Toggle on Selectively Reject Calls.

4

Select a predefined schedule from the drop-down menu.

If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.

5

Click Add Schedule to set the following parameters:

  • When—Select your predefined schedule from the drop-down menu.
  • Calls from—Select if you would like to accept calls from Any Phone Number, Forwarded, or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
  • Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.
6

Click Save.

Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.

7

Click Save.

Selectively Forward Calls

You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, go to Call Settings.

3

Toggle on Selectively Forward Calls.

4

Enter the phone number to forward calls to.

5

Check the box next to Use Ring Reminder, to enable a ring reminder for these calls.

6

Select a predefined schedule from the drop-down menu.

If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a Schedule to Apply to Call Settings.

7

Click Add Schedule to set the following parameters:

  • Forward to—Enter the phone number to forward calls to during this schedule.
  • When—Select your predefined schedule from the drop-down menu.
  • Calls from—Select if you would like to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
  • Forward or Don't forward—Choose whether or not to forward calls that fit within these parameters.
8

Click Save.

Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.

9

Click Save.