In Control Hub, you can specify the caller ID (CLID) information shown when an external call is made from a workspace or when a user makes an external call. You can also specify the external caller ID name for a location and then assign to users or workspaces.
Configure caller ID for a location
You can configure the external caller ID name for a location. Once this is configured, you can then choose the location’s external caller ID name for the users and workspaces assigned to that location.
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From the customer view in https://admin.webex.com, go to . |
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Select a location to modify. |
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Select External Caller ID Name on the right panel, then enter the name. |
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Click Save. |
Configure caller ID for a user
You can specify the caller ID information that is shown when a user makes an external call. Users have the option of showing their own name or phone number for external calls or show the location main number or name. Caller ID settings for users can also be managed in bulk.
The username remains for internal calls. |
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From the customer view in https://admin.webex.com, go to . |
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Select the user for whom you want to specify the caller ID information for and click the Calling tab. |
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Go to the Numbers section and select Caller ID. |
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Choose which External Caller ID Phone Number is displayed when this user makes an outgoing call.
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Choose which External Caller ID Name is displayed when this user makes an outgoing call.
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(Optional) Modify the user's caller ID first and last name.
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(Optional) By toggling Block Caller ID for Forwarded Calls on, the user's identity is blocked when receiving a transferred or forwarded call. |
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Choose one of the following Connected Line Identity for Redirected Calls options to keep the identity of the person receiving the redirected call private.
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Click Save. |
Configure caller ID for a workspace
You can specify the caller ID information shown when making an external call from a workspace. A workspace can show its own station name or phone number for external calls or show the location main name or number.
The workspace name is shown for internal calls. You may observe a |
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From the Control Hub, go to . |
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Select the workspace you wish to specify the caller ID information and click the Calling tab. |
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Go to the Numbers section and select Caller ID. |
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Choose the External Caller ID Phone Number to display when you make a call from this workspace device.
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Choose which External Caller ID Name to display when you make a call from this workspace device.
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(Optional) Modify the name and details of the workspace.
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(Optional) Toggle Block Caller ID for Forwarded Calls on, to block this workspace's identity when receiving a transferred or forwarded call. |
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Click Save. |
If the Local Gateway and the Dual Identity setting for a location is enabled, these settings won’t apply to the location on an outgoing Caller ID. |