Configure caller ID for a location

You can configure the external caller ID name for a location. Once this is configured, you can then choose the location’s external caller ID name for the users and workspaces assigned to that location.

1	From the customer view in https://admin.webex.com, go to Management > Locations.
2	Select a location to modify.
3	Select External Caller ID Name on the right panel, then enter the name.
4	Click Save.

Configure caller ID for a user

You can specify the caller ID information that is shown when a user makes an external call. Users have the option of showing their own name or phone number for external calls or show the location main number or name. Caller ID settings for users can also be managed in bulk.

The username remains for internal calls.

From the customer view in https://admin.webex.com, go to Management > Users.

Select the user for whom you want to specify the caller ID information for and click the Calling tab.

Go to the Numbers section and select Caller ID.

Choose which External Caller ID Phone Number is displayed when this user makes an outgoing call.

Direct Line—This option displays the user's phone number.
Location Number—This option displays the main number for the location this user is assigned to.
Assigned number from user's organization —This option displays the other number you choose from the drop-down menu.

Choose which External Caller ID Name is displayed when this user makes an outgoing call.

Direct Line—This option displays the user's name.

Location External Caller ID Name—This option displays the name that is configured for the location that this user is assigned to.

See Configure caller ID for a location for steps on how to set the name for a location's caller ID.

Other External Caller ID Name—This option displays the name that is entered in this field.

(Optional) Modify the user's caller ID first and last name.

Some PSTN providers may not honor the caller ID name setting through Webex Calling.

(Optional) By toggling Block Caller ID for Forwarded Calls on, the user's identity is blocked when receiving a transferred or forwarded call.

Choose one of the following Connected Line Identity for Redirected Calls options to keep the identity of the person receiving the redirected call private.

Terminating identity—Terminating ID or the final destination ID of the person to whom the call is forwarded is revealed to the caller. This applies to both internal and external calls.
Example: If A (internal or external caller) calls B, and B forwards the call to C, then C's identity is revealed to A.
Redirecting identity for external calls—ID of the person to whom the initial call is made is revealed to the caller. This applies only to external calls.
Example: If A (external caller) calls B, and B forwards the call to C, then only B’s identity is revealed to A and C’s identity isn’t revealed.

If it’s an internal call, then the final destination ID of the person to whom the call is forwarded is revealed to the caller. Example: If A (internal caller) calls B, and B forwards calls to C, then only C’s identity is revealed to A and B’s identity isn’t revealed.
Redirecting identity for all calls—ID of the person to whom the initial call is made is revealed to the caller. This applies to both internal and external calls.
Example: If A (internal or external caller) calls B, and B forwards the call to C, then only B’s identity is revealed to A.

Click Save.

Configure caller ID for a workspace

You can specify the caller ID information shown when making an external call from a workspace. A workspace can show its own station name or phone number for external calls or show the location main name or number.

The workspace name is shown for internal calls.

You may observe a . appended to the last name in the Caller ID of the workspace, which can’t be removed.

From the Control Hub, go to Management > Workspaces.

Select the workspace you wish to specify the caller ID information and click the Calling tab.

Go to the Numbers section and select Caller ID.

Choose the External Caller ID Phone Number to display when you make a call from this workspace device.

Direct Line—This option displays the workspace's phone number.
Location Number—This option displays the main number for the location assigned to the workspace.
Assigned Number for Workspace's Location—This option displays the other number from the workspace's location, which you can choose from the drop-down menu.

Choose which External Caller ID Name to display when you make a call from this workspace device.

Direct Line—This option displays the workspace name.

Location External Caller ID Name—This option displays the name configured for the location that this workspace is assigned to.

See Configure caller ID for a location for steps on how to set the name for a location's caller ID.

Other External Caller ID Name—This option displays the name entered in this field.

(Optional) Modify the name and details of the workspace.

Some PSTN providers may not honor the caller ID name setting through Webex Calling.

(Optional) Toggle Block Caller ID for Forwarded Calls on, to block this workspace's identity when receiving a transferred or forwarded call.

Click Save.

If the Local Gateway and the Dual Identity setting for a location is enabled, these settings won’t apply to the location on an outgoing Caller ID.