All Webex Calling customers have access to the Dubber Go - free subscription. With Dubber Go, users get convenience call recording. Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access.

  • Dubber Go is available to all users and gives access to unlimited recordings. Each recording is stored for 30 days. Only users can access and manage their recordings from their Dubber portal.

  • Standard and AI licenses require a contractual agreement with Dubber. With the paid licenses, you have access to unlimited recordings, unlimited storage, and recordings can be accessed by the administrator. Dubber Call Recording licenses are available through Cisco Commerce Workspace (CCW) (Solutions Plus).

Before you begin

Contact Dubber Support to provision your account and then set up your account in Dubber. For more information about Dubber, go to Sales Connect.


From the partner view in, go to Customers, and then select a customer.


Scroll to Calling and then make sure Call Recording is set to on.


When you enable call recording for the first user in the organization, the customer or partner administrator must accept the Dubber Terms of Service on behalf of the customer. On accepting the terms and condition, the Dubber account is created for your Webex Calling organization.

Dubber validates the administrator email address and prevents the same email to be used for different Dubber accounts. If a partner administrator is enabling call recording for their customers, the same administrator user is not allowed in multiple customer accounts.

Call Recording is set to ON by default for your customers. In case, the customer does not want Call Recording visible in their Control Hub, set this feature to off after all users are disabled to use the call recording feature.

(Optional) Select View Customer and then follow the steps documented here.