Try these actions first if you have trouble with your Cisco Headset 520 and 530 Series.

• Unplug and replug your headset into your call device

• Check your device settings to see if your headset is detected.

  • On a Cisco IP phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

  • On a Cisco IP phone with Multiplatform Phone Firmware: Press Applications and select Status > Accessories.

  • On a Webex Desk Series: Tap on the screen and select from the available audio devices in the upper right corner.

  • On Cisco Jabber: Click Menu > Options > Audio.

  • On Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.

  • On Webex Meetings: Click Audio > Computer Audio Settings.

• Test a different headset with your device to determine if the problem is with your headset or your device.

• Check whether your headset is up-to-date.

  If you are using your headset with a Cisco IP phone, make sure that your headset software and phone firmware version is up-to-date.

• If you are using your headset with Jabber or Webex on a Windows or Mac device, close other open soft clients.

• If the issue persists and none of the above solutions work, visit Cisco Headset Warranty Overview to find your headset’s warranty terms and open a TAC case for more assistance.

Problem

There's sound coming through your Cisco Headset 520 or 530 Series, but it's inconsistent or full of static.

Solution

• Unplug your headset from the call source. Reconnect the headset.

• Check the connectivity of your call source.

Problem

There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.

Solution

• Check the volume level on your headset. Press the volume controls on your inline controller to adjust the sound level.

• Ensure that the audio output on your device is set to Cisco Headset.

  • On a Cisco IP phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

  • On a Cisco IP phone with Multiplatform Phone firmware: Press Applications and select Status > Accessories.

  • On Cisco Jabber: Click Menu > Options > Audio.

  • In Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.

  • In Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

• Close any other calling soft clients.

Problem

You cannot be heard when using your Cisco Headset 520 or 530 Series.

Solution

• Check to make sure your microphone is not muted. Press Mute on your controller or to mute and unmute your microphone. When you are muted on a call, Mute on your inline controller shows solid red.

  

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone should be no further than 1 in (2.5 cm) from your mouth.

• Make sure that your headset is properly plugged into your preferred call device.

• Check that your desired call device detects your headset.

Problem

Your Cisco Headset 520 Series or Cisco Headset 530 Series doesn't play a tone when you have an incoming call.

Solution

This is a known limitation in the Cisco Headset 520 Series and Cisco Headset 530 Series with firmware release 1.0(2) or older. Update your headset firmware to the latest firmware release.

You can find your Cisco Headset 520 and 530 Series serial number in the following places.

• On the outside of the box your headset shipped in.

• Underneath the Cisco Headset 520 Series or Cisco Headset 530 Series inline controller. Scan the QR code to see the headset serial number.

• On a connected Cisco IP phone.

  1. Press Applications .
  2. Select Accessories.
  3. Highlight Cisco Headset and press Show detail.

To clean your headset, use only a dry soft cloth to gently wipe the ear pads and microphone. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.