Before you begin

  • Verify that users have activated accounts in Control Hub, and they should be successfully registered to Unified Communications Manager or Webex Calling for making calls.

  • Make sure your users have the Webex App app.

  • Make sure you have Administrator rights for Microsoft Teams.

  • Make sure users' phone numbers are updated in the Azure Active Directory.

1

Go to Microsoft Teams Admin Center.

2

From the menu on the left, click Teams Apps > Manage Apps.

3

In the search box, search for Webex Call, and in the search results, click on the app name.

4

Toggle on the app status to Allowed.

5

From the menu on the left, go to Teams apps > Permission policies.

6

Select the policy for your organization, and make sure Third Party apps is set to Allow all apps.

7

From the menu on the left, select Teams apps > Setup policies.

8

Select the policy for your organization.

9

Click Add > Add Apps, then search for Webex Call and click Add. Click Add at the bottom of the screen to confirm.

10

Click Save.


 
It can take up to 24 hours for changes in Microsoft Teams to take effect.