Webex Call integration with Microsoft Teams

Integration experience

Administrators—Configuration

If you have admin rights, configure Webex Calling for Microsoft Teams.

Users—Permissions

The first time you use Webex Calling (or whenever you sign into Teams), you must grant permissions to search contacts and interact with Microsoft Teams. Enter your username and password to verify.

What's new in 2022

July

View Recent calls––Now supported for Webex Calling and BroadWorks

Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.

This release doesn't support UCM calling.


 
BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.

January

Direct calls with channel members

Click Webex Calling in your message window to call another channel member––without the need to switch to a direct chat first.

Administrators––Click Webex Calling to access permissions, then click the link to enable Read the members of channels for your organization.

View 2021 updates here.

Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser. Call your Outlook and directory-synchronized contacts, or custom contacts, and add them as speed dials.

Before you begin:

  • Make sure that your administrator or team space owner has installed Webex Calling for Microsoft Teams.

  • Install Webex App for Windows or Mac.


 

If you are receiving a prompt to install Webex Calling, please contact your administrator to Configure Webex Calling for Microsoft Teams.

1

In the team space, click Webex Calling in the side menu.

2

Start typing a name, telephone number, or video address of the person you want to call.


 

Typing a name searches your personal directory-synchronized and Outlook contacts.

3

Select the contact you wish to call and click voice call or video call to connect.

1

In direct chat, click Webex Calling below the message window.

2

Select the number under the contact to view calling options in the drop-down list.

3

Click voice call or video call to connect.

The app opens in a new window.

Use Webex Calling to call another member in the channel and without creating a direct space.

Before you begin

Administrators––Click Webex Calling to access permissions and allow Read the members of channels.

1

In a channel, click Webex Calling in the message window.

2

Start typing the member's name in the Select or search field, then select their name.

(Optional) Click the drop-down under their name to change the outbound call options.

3

Click audio call or video call to connect.

Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.

1

Go to Webex Calling in the side menu.

2

Click Add a speed dial.

3

Type the name of a directory contact, or for a custom contact.

  • Add an Outlook or Azure Active Directory contact—Select the contact and choose the number from the drop-down.

  • Add a custom contact—Click Create new speed dial and enter the Name and Phone.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

4

Click Add.

Go to Webex Calling in the side menu.

  • Edit a custom contact—On a contact's card, click Ellipses > Edit speed dial.

  • Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.

  • Remove a speed dial contact—On the contact card, click Ellipses > Remove from speed dial.

Missed a call and want to see who it was? See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from.

The contact name, phone number, and call type isn't displayed for unknown numbers.

BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.


 

UCM calling isn't currently supported for this feature.

1

Go to Webex Calling in the side menu.

2

In your Recent calls, hover over a call and click audio call or video call to connect.


 

Click Refresh at the bottom of the dialogue box to update call data.

Make a call using Webex Calling in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

Before you begin:

Make sure your administrator or team space owner has installed Webex Calling for Microsoft Teams.


 

If you are receiving a prompt to install Webex Calling, please contact your administrator to Configure Webex Calling for Microsoft Teams.

1

On the home screen, tap New chat.

2

Search for the person you want to call, and then tap their name.

3

Tap Ellipsesand then select Webex Call.

4

Tap the number to open call options.

5

Select the number to dial and tap Call.

Make a call using Webex Calling in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

Before you begin:

Make sure your administrator or team space owner has installed Webex Calling for Microsoft Teams.


 

If you are receiving a prompt to install Webex Calling, please contact your administrator to Configure Webex Calling for Microsoft Teams.

1

On the home screen, tap New chat.

2

Search for the person you want to call, then tap their name.

3

Tap Ellipsesellipses, then select Webex Call.

4

Tap on the number to open call options.

5

Tap the number to dial and tap Call .