December

Call history improvements

As an enhancement to the recent calls list of missed, received, and forwarded call; you can now see from which call queue or hunt group the call was made and the name of the person who has forwarded the call.

Currently, this enhancement is available only for Webex Calling (Cloud/Multi-Tenant) users. Support for UCM Calling will be coming in the future releases.

November

Webex Calling integration is available in Microsoft Teams mobile app

Users can now make a phone number call directly from their Microsoft Teams mobile app using dialpad of Webex Calling app, or Webex Calling app as a messaging extension in one-on-one chat, and group chat.

For details, see Webex Calling for Microsoft Teams.

October

Enable bidirectional presence sync

Administrators can enable presence sync feature for synchronizing the user's presence (In a call, In a meeting, Presenting, and Do not disturb) between Microsoft Teams and Webex Bidirectionally. This synchronization helps the Microsoft Teams users who are using Webex Calling integration to know the presence status of their contacts.

For details on admin configuration, see Accept presence sync permissions and Enable bidirectional presence sync sections in Configure Microsoft Teams for Webex Calling.

Users can refer to Bidirectional presence sync section in Webex Calling for Microsoft Teams to know more about this feature.

August

Call forwarding status––Supported for Dedicated Instance and UCM

A visual indicator is added to the landing page to display the call forwarding status. This enhancement helps users easily notice whether they've enabled the call forwarding settings.

Redesigned Webex Calling integration landing page

We've completely redesigned the landing page of our Webex Calling integration in Microsoft Teams to deliver a more powerful way to collaborate directly within Teams. This design provides seamless accessibility to all calling features, conveniently available in one place.

Call forwarding status

A visual indicator is added to the landing page to display the call forwarding status. This enhancement helps users easily notice whether they've enabled the call forwarding settings.

Currently, the call forwarding status is available only for Webex Calling (Cloud/Multi-Tenant) users.

Enable multi call window

Multi call window allows users to manage multiple lines in a single window. Users can make and receive calls, see the status of all lines, and have better access to features like hold, transfer, and barge, without changing to another window.

For details on admin configuration, see Enable multi call window section in Configure Microsoft Teams for Webex Calling.

For details on user settings, see Manage all your phone calls in one place section in Webex Calling for Microsoft Teams.

February

Auto-refresh

Recent Calls and Voicemail list in Webex Calling tab is auto-refreshed every one minute so that you have the visibility to latest call records.

• Auto Refresh - Recent Calls - supported for Webex Calling and UCM

• Auto Refresh - Voicemail - supported for Webex Calling

January

Configure to hide Webex App window for Microsoft Teams users––for group and user

Through Control Hub, the administrator can now configure a user-group and/or individual user to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams.

See Configure to hide Webex App window for Microsoft Teams users for more details.

Find your work number and access call settings––Now supported for Webex Calling and UCM

You can find your work phone number and access Webex App call settings directly from the Webex Call integration.

See Find your work number and access call settings for more details.

View recent calls––Now supported for UCM

Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.

September

View call history

View up to 20 of the app-to-app calls you made, received, and missed in the last 7 days in your Recent Calls. Recent calls displays in-app call history only.

This release doesn't support UCM calling, Webex Calling, or Broadworks.

February

Speed dial improvements

• You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!
• If a contact has more than one number, you can now select which number to save as your speed dial number.

Make a video call

Now you can choose between audio or video calls.

Interactive Voice Response (IVR) dialpad

You can now access the dialpad in an audio or video call, giving you full Dual-Tone Multi-Frequency (DTMF) support.