What Kind of Cisco Headset Do I Have?

Clean Your Cisco Headset 500 Series

To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.

Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort while the Cisco Headset 522 features two earpieces for use in a noisy workplace.

Both headsets feature a 3.5 mm connector for use on personal computers and mobile devices. With the 3.5 mm connector, the headset works like other headsets that plug into audio jacks.

The headsets also come with an inline USB controller that provides easy access to call control capabilities, including answer, end call, reject call, hold and resume, mute, and volume control. The inline controller is also available with a USB-C connector.

See the Cisco Headset 500 Series Data Sheet for complete information on compatibility with other Cisco devices and call clients.

Your controller buttons are used for basic call features.

Figure 1. Cisco Headset 520 Series Controller
Cisco Headset 520 Series controller buttons

The following table describes the Cisco Headset 521 and 522 controller buttons.

Table 2. Cisco Headset 520 Series Controller Buttons

Number

Name

Description

1

Mute button

Toggle the microphone on and off.

2

Volume button

Adjust the volume on your headset.

3

Call

Manage calls:

  • Press once to place a call (Cisco IP Phone only)

  • Press once to answer an incoming call.

  • Press and hold to end a call.

  • Press twice to reject an incoming call.

  • Press once to put an active call on hold. Press again to retrieve a call from hold.

The Cisco Headset 531 and 532 are two wired headsets that have been developed for use on Cisco IP Phones and other call devices. The Cisco Headset 531 features a single earpiece for extended wear and comfort. The Cisco Headset 532 features two earpieces for use in a noisy workplace.

Both headsets feature an RJ9 connector for use on most Cisco IP Phones. With the RJ9 connector, the headset works like other headsets that plug into the headset port on the phone.

An inline USB adapter is also available with a built-in controller that provides easy access to call control capabilities, including answer, end call, reject call, hold and resume, mute, and volume control. You can use the quick disconnect on the USB controller cable to move your headset from one device to another.

The inline controller is also available with a USB-C connector.

You can connect a second headset to the Cisco Headset 530 Series with the Cisco Headset 530 Series Y Trainer Cable. See Connect and Use the Cisco Headset 530 Series Y Trainer Cable for more information.

See the Cisco Headset 500 Series Data Sheet for complete information on compatibility with other Cisco devices and call clients.

Your adapter is used for basic call features.

Figure 2. Cisco Headset 530 Series Controller
Cisco Headset 530 Series controller buttons

The following table describes the Cisco Headset USB Adapter buttons.

Table 3. Cisco USB Adapter Buttons

Number

Name

Description

1

Mute button

Toggle the microphone on and off.

2

Volume button

Adjust the volume on your headset.

3

Call button

Place, answer, and manage your calls:

  • Press once to place a call. (Cisco IP Phone only)

  • Press once to answer an incoming call.

  • Press twice to reject an incoming call.

  • Press once to put an active call on hold.

  • Press and hold to end a call.

The Cisco Headset 560 Series includes two wireless headset models designed for use in a modern office space. The Cisco Headset 561 features a single earpiece for lightweight comfort and support. The Cisco Headset 562 offers dual ear cups for rich sound and comfort in a noisy office space. To use this series, you need either the standard base or the multibase. The bases plug into the call device and facilitate communication with the headset

Each headset base has a default range of approximately 145 feet (45 meters) unless there are physical barriers such as walls and doors or outside interference from other DECT radio sources. Your administrator can increase your headset range up to approximately 330 feet (100 meters). A headset will unpair from its base if it's taken too far away. The base light turns solid white when it's paired to the headset, and flashes when it isn't.


As of Firmware Release 2.1(1) or later, your headset powers down if it is unpaired to a base for more than 20 minutes. This feature conserves the battery.

Your Cisco Headset 560 Series is can hold its charge for up to 10 hours of continuous use. Seat your headset in the base when the battery is low. It takes 3 hours for a battery to complete a full charge.

If you have Headset Firmware Release 2.1(1) or later, you can maintain call control through your Cisco Headset 560 Series when you switch bentween soft clients. For example, you can mute a call on Microsoft Skype for Business and still maintain call control in Cisco Webex Meetings.

See the Cisco Headset 500 Series Data Sheet for complete information on compatibility with other Cisco devices and call clients.

Your headset buttons are used for basic call features.

Figure 3. Cisco Headset 561 and 562 Buttons
Cisco Headset 561 and 562 Headset buttons

The following table describes the Cisco Headset 561 and 562 Headset buttons.

Table 4. Cisco Headset 561 and 562 Buttons

Number

Button

Name

Description

1

 the call button

Power and Call button

Use to power the headset on and off.

Press and hold for 4 seconds to power the headset off and on.

Incoming and active call management depends upon if you have one call or multiple calls.

One call:

  • Press once to answer incoming calls.

  • Press once to put an active call on hold. Press again to retrieve a call from hold.

  • Press twice to reject an incoming call.

  • Press and hold to end a call.

Multiple calls:

  • Press once to put an active call on hold, and to answer a second incoming call.

  • Press once to put a call on hold. Press again to resume a call, or press and hold until you hear a tone to end the current call and to resume a held call.

  • Press and hold until you hear a tone to end an active call, and to answer another incoming call.

  • Press twice to stay on a current call, and to reject a second incoming call.

2

 the mute button

Mute button

Toggle the microphone on and off.

3

 the volume controls

Volume buttons

Adjust the volume on your headset.

4

N/A

LED

Shows the headset status:

  • Blinking red—Incoming call.

  • Steady red—Active call.

  • Blinking white—Firmware upgrade is in process or the headset is pairing with the base station.

  • Steady white—Headset is paired and properly seated on the base

  • Steady pulse—Headset is paired, in an idle state, and is off the base.

Cisco Headset 561 and 562 Standard Base

The standard base charges your headset and has LEDs that shows your headset's battery level and call state. You can also answer and end calls when you lift or place your headset on the base.

The standard base comes with the following connector cables:

  • USB to USB Cable: for devices with USB connectivity

  • USB Y-Cable: for Cisco IP Phones without a USB port

  • USB-A to USB-C Cable: available separately for PC or Mac devices

Figure 4. Standard Base LEDs
Standard Base for Cisco 561 and 562 Headset

The following table describes the standard base

Table 5. Standard Base LEDs

Number

Name

Description

1

Battery Status LED

Indicates the headset battery charge and base status:

  • Headset battery strength—LEDs blink and change to solid as the battery charges

  • Headset update in progress—LEDs blink in sequence, left to right

  • Headset and base not paired—All LEDs blink

  • Power save mode—Middle LED shows solid

The base enters power save mode when there is no call source connectivity after 10 minutes.

2

Call Status LED

Alerts you to the call state:

  • Incoming call—Blinking green

  • Active call—Steady green

  • Muted call—Steady red

Cisco Headset 561 and 562 with Multibase

The multibase can connect up to three call sources through Bluetooth, the USB connector, or the Y-cable. The multibase can save up to four Bluetooth devices. You can switch between call sources using the buttons on the multibase. You use the call control buttons on the headset to answer and end calls. When your headset is in the base, you automatically answer the call when you remove the headset from the base. You can return the headset to the base to end the call.

The multibase comes with the following connector cables:

  • USB to USB Cable: for Cisco IP Phones with USB connectivity

  • USB Y-Cable: for Cisco IP Phones without a USB port

  • Mini USB Cable: for PC or Mac.

  • Mini USB to USB-C cable: available separately for PC or Mac devices.

Figure 5. Multibase LEDs
Multibase for Cisco 561 and 562 Headset

The following table describes the Cisco Headset 560 Series Multibase multibase LEDs.

Table 6. Multibase LEDs

Number

Name

Description

1

Battery Status LED

Indicates the headset battery charge and base status:

  • Headset battery strength—LEDs blink and change to solid as the battery charges

  • Headset update in progress—LEDs blink in sequence, left to right

  • Headset and base not paired—All LEDs blink

  • Power save mode—Middle LED shows solid

The base enters power save mode when there is no call source connectivity after 10 minutes.

2

Call Status LEDs

Alerts you to the call state of each source:

  • Active Source—Steady white

  • Incoming call on a selected source—Blinks green

  • Incoming call on an unselected source—Blinks green

  • Active call—Steady green

  • Call on an inactive source—Pulses green

3

Mute Status LED

Alerts you when your headset is muted.

4

Bluetooth Status LED

Alerts you to the Bluetooth status:

  • Paired with a call source—Steady white

  • Pairing mode—Blinking white

  • Searching for a call source—Pulse white

  • Bluetooth is Off—LED is off

You use the source control buttons on the base to control the active source. Each source button corresponds with a specific connection on the multibase.

Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth. However, the respective source LED is only lit when it is selected, has an active call, or has an incoming call. Press the source button to check if a source is properly connected. The source LED flashes three times if there is no connection.

You can alternate between active call sources.

Place an active call on hold before you change to a different call source. Calls on one call source aren't automatically put on hold when you switch to a different call source.