To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.

Cisco Headset 521 and 522 are two wired headsets that have been developed for use on Cisco Webex Meetings, Cisco Jabber, and Cisco Webex DX70 and DX80. The Cisco Headset 521 features a single earpiece for extended wear and comfort while the Cisco Headset 522 features two earpieces for use in a noisy workplace.

Figure 1. Cisco Headset 520 Series Controller
Cisco Headset 520 Series controllerCisco Headset 520 Series controller with an unplugged 3.5 mm connector

Both headsets feature a 3.5 mm connector for use on personal computers and mobile devices. With the 3.5 mm connector, the headset works like other headsets that plug into audio jacks.

The headsets also come with an inline USB controller that provides call control capabilities, including answer, end call, hold, mute, and volume control.

The Cisco Headset 520 Series is compatible on the following Cisco devices:

Table 2. Compatible Cisco Call Devices

Call Device

Minimum Software Requirement

Cisco Webex DX70 and Cisco DX80

Cisco Webex DX Firmware 9.3 or later

Cisco Jabber for Windows and Mac

Cisco Jabber version 12.0 or later

Cisco Webex Teams for Windows and Mac

Latest version of Cisco Webex Teams

Cisco Webex Meetings for Windows and Mac

Latest version of Cisco Webex Meetings

The Cisco Headset 531 and 532 are two wired headsets that have been developed for use on Cisco Webex DX70 and DX80, Cisco Jabber, and Cisco Webex Meetings. The Cisco Headset 531 features a single earpiece for extended wear and comfort. The Cisco Headset 532 features two earpieces for use in a noisy workplace.

Figure 2. Cisco Headset 530 Series with USB Adapter

The inline USB adapter has a built-in controller that provides easy access to call control capabilities, including answer, end call, hold and resume, mute, and volume control.

The Cisco Headset 530 Series is compatible with the USB connector on the following Cisco devices:

Table 3. Compatible Cisco Call Devices

Call Device

Minimum Software Requirement

Cisco Webex DX70 and Cisco DX80

Cisco Webex DX Firmware 9.3 or later

Cisco Jabber for Windows and Mac

Cisco Jabber version 12.0 or later

Cisco Webex Meetings for Windows and Mac

Latest version of Cisco Webex Meetings

Cisco Webex Teams for Windows and Mac

Latest version of Cisco Webex Teams

The Cisco Headset 560 Series includes two wireless headset models designed for use in a modern office space. The Cisco Headset 561 features a single earpiece for lightweight comfort and support. The Cisco Headset 562 offers dual ear cups for rich sound and comfort in a noisy office space. To use this series, you need either the standard base or the multibase. The bases plug into the call device and facilitate communication with the headset.

Figure 3. Call Controls on the Cisco Headset 560 Series
Call ButtonMute buttonVolume controls

Each headset base has a default range of approximately 145 feet (45 meters) unless there are physical barriers such as walls and doors or outside interference from other DECT radio sources. Your administrator can increase your headset range up to approximately 330 feet (100 meters). A headset will unpair from its base if it's taken too far away. The base light turns solid white when it's paired to the headset, and flashes when it isn't.

Seat your headset in the base when the battery is low. It takes 3 hours for a battery to complete a full charge.

The Cisco Headset 560 Series is compatible with the following Cisco devices:

Table 4. Compatible Cisco Call Devices

Call Device

Firmware Requirements and Hardware Compatibility

Cisco Webex DX70 and Cisco DX80

Cisco Webex DX Firmware 9.3 or later (USB only)

Cisco Jabber

Cisco Jabber version 12.5 or later (USB on desktop, Bluetooth on mobile devices)

Cisco Webex Meetings for Windows and Mac

Latest version of Cisco Webex Meetings (USB on desktop, Bluetooth on mobile devices)

Cisco Webex Teams for Windows and Mac

Latest version of Cisco Webex Teams (USB only)

The standard base charges your headset and has LEDs that shows your headset's battery level and call state. You can also answer and end calls when you lift or place your headset on the base.

The standard base comes with the following connector cables:

  • USB to USB Cable: for devices with USB connectivity

  • USB Y-Cable: for Cisco IP Phones without a USB port

  • USB-A to USB-C Cable: available separately for PC or Mac devices.

Figure 4. Standard Base LEDs
Standard Base for Cisco Headset 560 Series

The following table describes the standard base.

Table 5. Standard Base LEDs

Number

Name

Description

1

Battery Status LED

Indicates the headset battery charge and base status:

  • Headset battery strength—LEDs blink and change to solid as the battery charges.

  • Headset update in progress—LEDs blink in sequence, left to right.

  • Headset and base not paired—All LEDs blink

  • Power save mode—Middle LED shows solid.

The base enters power save mode when there is no call source connectivity after 10 minutes.

2

Call Status LED

Alerts you to the call state:

  • Incoming call—Blinking green

  • Active call—Steady green

  • Muted call—Steady red

The multibase can connect up to three call sources through Bluetooth, the USB connector, or the Y-cable. The multibase can save up to four Bluetooth devices. You can switch between call sources using the buttons on the multibase. You use the call control buttons on the headset to answer and end calls. When your headset is in the base, you automatically answer the call when you remove the headset from the base. You can return the headset to the base to end the call.

The multibase comes with the following connector cables:

  • USB to USB Cable: for Cisco IP Phones with USB connectivity

  • USB Y-Cable: for Cisco IP Phones without a USB port

  • Mini USB Cable: for PC or Mac.

  • Mini USB to USB-C Cable: available separately for PC or Mac devices.

Figure 5. Multibase LEDs
Cisco Headset 560 Series Multibase with 4 callouts. Number 1 points to the battery status LED. Number 2 points to the call status LED. Number 3 points to the Mute Status LED. Number 4 points to Bluetooth Status LED.

The following table describes the Cisco Headset 560 Series Multibase multibase LEDs.

Table 6. Cisco Headset 560 Series Multibase Multibase LEDs

Number

Name

Description

1

Battery Status LED

Indicates the headset battery charge and base status:

  • Headset battery strength—LEDs blink and change to solid as the battery charges.

  • Headset update in progress—LEDs blink in sequence, left to right.

  • Headset and base not paired—All LEDs blink

  • Power save mode—Middle LED shows solid.

The base enters power save mode when there is no call source connectivity after 10 minutes.

2

Call Status LEDs

Alerts you to the call state of each source:

  • Active Source—Steady white

  • Incoming call on a selected source—Blinks green

  • Incoming call on an unselected source—Blinks green

  • Active call on a selected source—Steady green

  • Active call on an unselected source—Pulses Green

3

Mute Status LED

Alerts you when your headset is muted.

4

Bluetooth Status LED

Alerts you to the Bluetooth status:

  • Paired with a call source—Steady white

  • Pairing mode—Blinking white

  • Searching for a call source—Pulse white

  • Bluetooth is Off—LED is off

You select which call source you want to use with the call source controls on the Multibase. The LED next to each selected source lights up when you select the source.

Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth. However, the respective source LED is only lit when it is selected, has an active call, or has an incoming call. Press the source button to check if a source is properly connected. The source LED flashes three times if there is no connection.

You can alternate between active call sources.


Place an active call on hold before you change to a different call source. Calls on one call source aren't automatically put on hold when you switch to a different call source.

The following table illustrates the multibase source icons and their corresponding connections.

Table 7. Multibase Source Controls

Base Icon

Connection

Desk Phone icon USB to USB or Y-Cable connection

USB to USB cord or Y-Cable

The desk phone icon corresponds with the middle USB port at the back of the multibase. It is intended for connecting to Cisco IP Phones but it will function properly with any compatible call device.


 

The Cisco Headset 500 Series doesn't support Cisco Webex Calling (formerly Spark Call).

Laptop icon Mini-USB connection

Micro-USB cord

The laptop icon corresponds with the micro-USB port found on the back of the multibase. The micro-USB port is intended for connections with a laptop or desktop computer.

Mobile Phone icon Bluetooth connection

The mobile phone icon corresponds with the Bluetooth connection found at the back of the base. While the icon is of a mobile phone, the base will connect with any compatible Bluetooth call device.

The multibase can save and remember up to four Bluetooth call devices.

If you are listening to music through the Bluetooth source, the music pauses when you place the headset on the base.