Resolve error issues

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January 19, 2024 | 697 view(s) | 1 people thought this was helpful

You’re notified with an error message when there is an API request failure or event failure to load data on Webex Contact Center Desktop. You can copy the error's tracking ID and share the details with your administrator to debug the issue.

1	Click the Error Details link in the error dialog box.
2	Click Copy Tracking ID.
3	Share the copied tracking ID with your administrator to debug the issue.

What to do next

If you experience problems with Desktop, you can send the logs to your administrator to investigate the issue, see Download error reports.

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