Before you begin

You must be signed in to Desktop. For more information, see Sign in to Agent Desktop.

1

Click User Profile.

2

Under the Help section, click Download Error Report.

  • You can download the error report even when Desktop is recovering from the connection failure.

  • If your browser freezes or crashes before you can click the Download Error Report option and you must restart your browser, don't click the Download Error Report option right away.

    When you restart the browser, the logs are no longer available. Wait until Desktop starts to exhibit the problem again and then select the option.

After Desktop downloads the error report successfully, you can share it with your administrator to investigate the issue.