Recent calls list

Use the Recents list to see the 180 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

If you have missed calls, the phone shows the number of missed calls for the line on the main screen (up to 99 missed calls). To clear the number from the line, you view your Recents list.

The missed calls number that displays on the main screen may differ from the actual number of calls in the missed calls list. Some missed calls may have been removed from the list by the phone because you have more than 180 entries in the Recents list.

When STIR/SHAKEN support is implemented on the server, the phone displays an extra icon next to the caller ID based on the caller's STIR/SHAKEN verification result. Based on the verification result, the phone displays three types of icons. For more information on the icons, see View your Recent Calls.

View your Recent Calls

Check to see who's called you recently.

Each line has missed call badging. You can view the number of missed calls per line on the phone screen. The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone screen for a particular line, the missed call badge for the selected line gets cleared.

The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list.

1

Do one of these actions:

  • Desk phones: Select a line to view and press Applications .
  • Conference phones: Press Settings.
2

Select Recents to access the Recents screen.

You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.

When you press the Recents softkey, it directly goes to the All calls screen automatically.

3

In the Recents screen, choose to view all recent calls, or to view a certain kind of recent calls from the following calls list.

  • All calls
  • Missed calls
  • Received calls
  • Placed calls
  • Display recents from

To know more on how to view call logs using the Display recents from option, see View Calls Logs from Server.

Your administrator configures the Option, Call, Edit call, Filter, and Back softkeys in this screen for All, Placed, Received, and Missed calls list. When configured, you can see those softkeys when you access any of the menus in the above calls list. The softkeys can also appear as one of the Option menus of calls list based on the configuration.

Your administrator enables support to log Webex calls. In the All calls screen, if the call is represented by a phone number, you can see Call and Edit call softkeys. If the call is not represented by a phone number, the phone doesn't show both the softkeys.

Each menu in the above calls list contains Option softkey with the following menus.

  • Filter－Allows to access Recents screen, when pressed.

    Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

  • Edit call－Enables to edit any call entry details, when pressed.

    Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

  • Delete entry－Deletes any selected entry, when pressed.

  • Delete list－Deletes all the entries in the selected menu, when pressed.

  • Sort by name－Sort according to caller names when selected.

  • Add contact－Adds a new contact to the directory.

    When your administrator enables support to log Webex calls, and in the All calls screen, if the call is represented by a phone number, you can see Add contact option. If the call is not represented by a phone number, the option menu doesn't contain the Add contact option.

  • An extra icon next to the caller id is displayed on the phone with a color screen indicating a validated caller. When the icon appears in red color, it indicates a missed call.

    Cisco IP Phone 8811 has grayscale screen therefore doesn't support color icons.

    Cisco IP Conference Phone 8832 doesn't support red color icon.

    When you go to the call details of any call, you can view if the call is a missed call or an answered call.

  • An extra icon next to the caller id is displayed on the phone indicating an illegitimate caller. When the icon appears in red color, it indicates a missed call.

  • An extra icon next to the caller id is displayed on the phone indicating an unverified call. When the icon appears in red color, it indicates a missed call.

Return a recent call

1

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.
2

Press Recents.

If there is a missed call on a line, you can use the Missed softkey on the phone's home screen to access the Missed calls list.

3

Select the call record that you want to dial.

4

(Optional) Press Edit call to edit the call record.

5

Press the required line button or press Call to place the call.

Clear the recent calls list

1

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.
2

Select Recents.

3

Select a list that you want to delete.

  • All Calls
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Display recents from
4

Press Option and select Delete all.

5

Press OK.

Delete a call record

1

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.
2

Select Recents.

3

Choose to view all recent calls, or to view a certain kind of recent call.

  • All Calls
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Display recents from
4

Highlight the individual record or call group that you want to delete.

5

Press Option.

6

Select Delete entry.

7

Press OK.

For more information, refer to 6800, 7800, 8800, 7832, and 8832 Multiplatform Phones User Guides.