Use this article to configure the Salesforce Connected App that is used by Cisco Webex Contact Center.
Before you begin
To generate a digital certificate, see the Salesforce documentation at https://developer.salesforce.com/docs/atlas.en-us.sfdx_dev.meta/sfdx_dev/sfdx_dev_auth_key_and_cert.htm.
Log in to Salesforce.
Click Setup at the top-right corner of the page.
In the Quick Find box, enter App Manager to get to the Lightning Experience App Manager.
Click New Connected App.
Update the basic information as needed, such as the connected app name and your email address.
Select Enable OAuth Settings.
Enter http://localhost:1717/OauthRedirect as a sample callback URL.
Select Use digital signatures.
Upload the digital (X.509) certificate.
Add appropriate OAuth scopes.
Uncheck the Required Secret for Web Server Flow option.
From the API (Enable OAuth Settings) section, click Copy and save the Consumer Key. The consumer key is required to create the Salesforce Connector on Control Hub.
In the OAuth Policies section, select Admin approved users are pre-authorized for Permitted Users, and click OK.
Select the user profiles that will be used to access the Connected App.