My headset doesn't charge

Try these steps if your headset doesn't charge:

  • Make sure the USB-C cable is connected to the USB-C port on your headset. The power LED beneath the Power/Bluetooth switch lights up when the headset charges.

    Cisco Headset 730 USB-C port

    See Charge Your Cisco Headset 730 with the USB-C Cable.

  • Make sure that both ends of the USB cable are secure.

  • If the headset has been exposed to extreme high or low temperatures, let the headset return to room temperature before you try to charge the headset.

  • Try a different USB-A wall charger or AC power source.

  • If you are using the Cisco Headset 730 charging stand, make sure the headset is properly seated. The LED on the front of the stand shows solid white when the headset is properly seated.