Turn Q and A On or Off

To use Q & A during an event, ensure that the Q & A option is turned on. You can also turn it off at any time, if necessary.

1

In the Event window, do the following:

  • Windows: Select Event > Options > Communications.
  • Mac: Select Webex Event > Preferences > Tools.
2

Check or uncheck Q & A, and then select OK.

Set Privacy Views in Q and A Sessions

To protect the privacy of panelists and attendees during an event, you can hide or show the following information when questions and answers are published on attendees' Q & A panels:

  • Names of attendees who send questions

  • Names of panelists who send answers

  • Time stamps for questions and answers respectively

    The names of attendees and panelists and time stamps are always visible on panelists' Q & A panels.

1

Open the Attendee Options dialog by following one of these steps:

  • Windows: Right-click the title bar of your Q & A panel, and then choose Attendee Options.

  • Mac: Select ctrl, click, and then select Attendee Options.

2

In the dialog box that appears, select any of the options that you want attendees to see, and then select OK.

Assign a Q and A Question

You can assign questions to yourself or another panelist. The questions appear on the designated panelists' My Q & A tab, with the text assigned next to them.

1

Access the menu option for the question you want to assign as follows:

  • Windows: Right-click the question.

  • Mac: Select ctrl and then select the question.

2

Select Assign to > the person you want to assign it to.

  • To assign multiple questions at the same time, hold down the Ctrl key while selecting the questions.

  • If an assigned question is answered, the text assigned still displays.

  • The text assigned does not display on attendees' Q & A panels.

Set a Priority for a Question

You can set priorities—high, medium, or low—for any questions you have received on the Q & A panel. Your prioritized questions display on the Prioritized tab.

1

Access the menu option for the question you want to assign as follows:

  • Windows: Right-click the question.

  • Mac: Select ctrl and then select the question. 

2

Select Priority > High, Medium, or Low.

After you set a priority for a question for the first time, a column appears to the left of the Q & A panel. Select the icon for the question you want to set priorities for, and then choose High, Medium, or Low.

3

To remove a priority from a question, select the rectangular icon for the question, and then select Clear.

Answer a Question

Your answer to a question appears on all participants' Q & A panels, unless you choose to send your answer privately.

1

On your Q&A panel, select the question from any of the tabs on which you received the question.

2

Type your answer in the text box.

To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then click (Mac) the highlighted text. The menu that appears provides editing commands.

3

When you finish typing your answer, select Send.

The answer appears on all panelists' and attendees' Q & A panels. The Q next to the question changes from orange to blue so that you can easily see which questions have been answered.

If a question has been answered verbally, you can send a standard response: This question has been answered verbally. Right-click (Windows) or select ctrl and then click (Mac) the question and then select Answered Verbally.

Answer a Question Privately

The following participants can see your private answer.

  • The attendee who sent you the question

  • All panelists

1

On your Q&A panel, select the question from any of the tabs on which you received the question, and then select Send Privately.

2

In the dialog box that appears, type your answer in the text box.

3

If you want to save the answer you typed as the standard private answer for all panelists to use, select Save or Save as Default.

4

Select Send.

Defer a Question

In a Q & A session, you can defer a question using a standard or customized answer. The standard answer reads: Thank you for your question. Your question was deferred but will remain in the queue. A panelist will answer your question at a later time.

The following participants can see when you defer a question:

  • The attendee who sent the question

  • All panelists

1

From any of the tabs where you received the question, right-click the question, and then select Defer.

To defer multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then select Defer.

The Respond Privately dialog box appears, containing the standard Defer answer.

2

(Optional) To customize the standard answer, select Custom, and then edit the text in the text box.

3

(Optional) To save your customized answer as the standard Defer answer for all panelists to use, select Save (Windows) or Save as Default (Mac).

4

Select Send.

Dismiss a Question

In a Q & A session, you can dismiss a question using a standard or customized answer. The standard answer reads: Thank you for your question. The information that you requested cannot be provided by any of the panelists.

The following participants can see when you dismiss a question:

  • The attendee who sent the question

  • All panelists

1

From any of the tabs where you received the question, right-click the question, and then select Dismiss.

To dismiss multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then select Dismiss. 

The Respond Privately dialog box appears, containing the standard Dismiss answer.

2

(Optional) To customize the standard answer, select Custom, and then edit the text in the text box.

3

(Optional) To save your customized answer as the standard Dismiss answer for all panelists to use, select Save (Windows) or Save as Default (Mac).

4

Select Send.

5

Select Yes in the confirmation message box.

Ask a Question in a Q and A Session

During an event, you can send your questions to all or specific panelists in a Q & A session.

1

Open the Q & A panel.

2

On the Q & A panel, type your question in the text box.

3

(Optional) To edit your question, highlight the text you want to edit, and then right-click (Windows) or select ctrl and then click (Mac) to use the editing commands in the menu.

4

In the Ask drop-down list, select the recipient, and then select Send.