Common Issue Troubleshooting Steps

Try the following steps if you're encountering a problem in Webex Education Connector.

  • If you recently installed and are having problems, try to uninstall and reinstall. Follow all the installation instructions for your LMS.

  • Authorize Cisco Webex Education Connector with your LMS by going to the Setup tab and clicking Authorize. For Canvas and D2L customers: also click Sync for Time Zone.

  • If you're having problems with your Virtual Meetings, logout of Cisco Webex Education Connector and then login.

Why am I unable to authorize the application in Moodle?

Moodle sites must have a valid SSL certificate to authorize successfully. If the web browser indicates Not Secure, the Moodle site does not have a valid SSL certificate.

To get a valid SSL certificate for your Moodle site:

  1. Login to Moodle as an administrator.

  2. Go to Site Administration > Security > HTTP security.

  3. Check the Use HTTPs for logins box and click Save.

I'm getting the error, "The URL's Doman has been blocked. Contact your site administrator for more details." when launching Virtual Meetings for the first time.

  1. Configure your Cisco Webex Site to allow additional URL domain names:

    • For sites managed in Cisco Webex Site Administration, sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

    • For sites managed in Cisco Webex Control Hub, go to the customer view in https://admin.webex.com, then go to Services, and under Meeting, select Sites. Choose the Webex site to change the settings for and select Configure Site > Common Settings > Site Options.

  2. Under Security Options, scroll down to the Other section.

  3. Enter http://lti.educonnector.io/ in the Allow the following URL domain names field.

  4. Click Update.

I'm getting an error when trying to schedule office hours or a virtual meeting.

  • Authorize Cisco Webex Education Connector with your LMS by going to the Setup tab and clicking Authorize. For Canvas and D2L customers: also click Sync for Time Zone.

  • If you're having problems with your Virtual Meetings, log out of Webex within the Webex Education Connector and then log back in.

    To log out, click Log out of Webex in the upper-right corner of the Webex Education Connector.

How does grading work?

When you enable grading in Cisco Webex Education Connector through the Setup tab, an assignment appears in the gradebook called "Webex Meetings Attendance Assignment."

The formula for calculating the grade is:

(Present score)*(total number of times student was present)+(absent score)*(total number of times student was absent)/(total number of meetings*present score)

What makes someone's attendance show up as present for a meeting?

When someone joins a meeting using the Webex Education Connector through the LMS, their attendance is recorded. If someone joins Webex through a link outside of the LMS, their attendance is not recorded.

How can I schedule office hours with multiple students?

The purpose of office hours meetings is for students to schedule 1-on-1 meetings with the instructor. If multiple students are needed, schedule a virtual meeting and name it "Office Hours," instead of using the office hours feature.

What recordings are available in the Webex Education Connector?

Meetings that are scheduled and started from the Webex Education Connector in your LMS have their recordings available in the LMS. Webex meetings scheduled and started outside of the education connector in your LMS will not be available.

What APIs are used by Webex Education Connector in Canvas?

Which APIs are used by Webex Education Connector in Blackboard?

  • POST /learn/api/public/v1/courses/{courseId}/contents/createAssignment

  • GET /learn/api/public/v1/courses/{courseId}/contents/{contentId}

  • PATCH /learn/api/public/v1/courses/{courseId}/contents/{contentId}

  • PATCH /learn/api/public/v1/courses/{courseId}/gradebook/columns/{columnId}

  • GET /learn/api/public/v1/courses/{courseId}/users

  • GET /learn/api/public/v1/courses/{courseId}/groups

  • GET /learn/api/public/v1/courses/{courseId}/groups/{groupId}/users

What permissions are required by the learn user in Blackboard?

  • Course/Organization Control Panel (Users and Groups) > Users

  • Course/Organization Control Panel (Users and Groups) > Users > Batch Enroll Users

  • Course/Organization Control Panel (Users and Groups) > Users > Change Enrolled User Password

  • Course/Organization Control Panel (Users and Groups) > Users > Change Student Password

  • Course/Organization Control Panel (Users and Groups) > Users > Change User's Availability in Course/Organization

  • Course/Organization Control Panel (Users and Groups) > Users > Change User's Role in Course/Organization

  • Course/Organization Control Panel (Users and Groups) > Users > Create User

  • Course/Organization Control Panel (Users and Groups) > Users > Edit User Properties

  • Course/Organization Control Panel (Users and Groups) > Users > Enroll User

  • Course/Organization Control Panel (Users and Groups) > Users > Remove Users from Course/Organization

  • Course/Organization Control Panel (Tools) > Tests, Surveys, and Pools > Tests

  • Course/Organization Control Panel (Tools) > Tests, Surveys, and Pools > Tests > Build Test

  • Course/Organization Control Panel (Grade Center) > Full Control

  • Course/Organization > Groups > View All Groups

  • Course/Organization (Content Areas) > Edit Materials

  • Course/Organization (Content Areas) > Deploy Tests and Surveys

  • Course/Organization (Content Areas) > Create Materials

  • Administrator Panel (Users) > Users

  • Administrator Panel (Users) > Users > Edit > View Course Enrollments

  • Administrator Panel (Users) > Users > Edit > View Organization Enrollments

  • Administrator Panel (Users) > Users > Available/Unavailable

  • Administrator Panel (Users) > Users > Batch Create Users

  • Administrator Panel (Users) > Users > Batch Delete Users

  • Administrator Panel (Users) > Users > Create User

  • Administrator Panel (Users) > Users > Delete User

  • Administrator Panel (Users) > Users > Edit > Change Password