As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. You can use this information to evaluate how Webex services and devices are being used in your organization and how often. For example, you can use analytics to track and measure services in your cloud collaboration portfolio.

If you've linked your Site Administration account to Control Hub, then you can access the Analytics page through Site Administration.

Historical charts are standard in Control Hub. Most charts are available in daily, weekly, and monthly format. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.


Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT).

Analytics data, except for Meetings, is batch processed each day. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day. Meetings data is updated every 10 minutes.

1

To view your Analytics data:

  • From the customer view in https://admin.webex.com, go to Analytics, and then click Meetings, Messaging, Calling, Devices, Video Mesh, or Jabber.

If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports.

2

Select which time period you want to view the data for with the calendar date selector.

3

Change the time period for the report: Daily, Weekly, or Monthly.


 

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions.

If third-party cookies are already enabled, try clearing your browser cache.

4

To save an individual report, choose a report, click the more button, and then choose a file type.

If you choose CSV, you'll export all of the data for the selected report. If you select PNG or PDF, you get a copy of the data shown on the screen only.

Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using.

Use the Webex site selector and calendar date selector at the top-right corner of the page to select the metrics you want to view.

KPIs

There are five KPIs that show at the top of the Meetings Engagement tab. The range of data they measure changes as you select a new date range.

The five KPIs are:

  • Total Meetings—Use this KPI to see if users are regularly hosting Webex meetings in your organization. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities.

  • Total Meeting Minutes—Use this KPI to see to get a sense of how long meetings are being held for in your organization.

  • Total Video Meetings—Use this KPI to see if users are turning on their video during meetings. If this number is low, you can check the Quality tab to look at the video quality charts to determine if there were any media quality issues.

  • Total Sharing Meetings—Use this KPI to see if users are sharing their screens during meetings.

  • Total Recording Meetings—Use this KPI to see if users are recording their meetings.

Meeting Analytics Engagement KPIs

Meetings by Activity

Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. This information helps you find out if users are engaged in meetings. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts.

Meetings by Activity Charts

Meeting Minutes by Activity

Use these charts to see a breakdown for how long users turned on their video, shared their screen. or started a recording. If engagement isn't high for these activities, you can reach out to users and inform them of the benefits for utilizing each activity.

Meeting Minutes by Activity Charts

Top 10 Meetings by Meeting Minutes

This table shows the top 10 meetings that had the longest duration.

Top 10 Meetings by Video Participant Minutes

This table shows the top 10 meetings which had the longest duration for participants who turned on their video.

Top 10 Meetings by # of Participants

This table shows you which meetings had the most number of participants.

Top 10 Meeting Engagement Charts

KPIs

There are three KPIs that show at the top of the Meetings Participants tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Total Meetings—Use this KPI to see if users are reguarly hosting Webex meetings in your organization. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities.

  • Total Unique Hosts—Use this KPI to see how many users are utilizing host licenses. If this number is low, you can consider switching some users to an attendee account to free up host licenses.

  • Total Participants—Use this KPI to see the total number of joins by participants and devices.

Meetings Participants KPIs

Participants by Join Method

Use these charts to see a breakdown of clients that participants used to join meetings. These charts can help you determine if participants are using a specific client that your organization wants to switch over to.

Participants by Join Method Charts

Participants by Roles

Use these charts to see a breakdown of host and attendee accounts used to join meetings. If more host accounts are joining meetings than attendee accounts, you can reassign hosts who aren't regularly hosting to attendee accounts.

Participants by Roles Charts

Participants by Join Location

Use these charts to see a breakdown of locations that participants joined meetings from. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. You can then determine if the issue is coming from a certain location or if something else is the root cause.


The location for users who join meetings with the Webex app and video devices will show up as unknown.

Participants by Join Location Chart

Top 10 Hosts by # Meetings

This table shows the top 10 hosts who scheduled and started the most meetings.

Top 10 Participants by # Meetings

This table shows the top 10 participants who joined the most meetings.

Top 10 Location by # of Participant Mins

This table shows the top 10 locations that had the most participant minutes.

Top 10 Meetings Participants Charts

KPIs

There are three KPIs that show at the top of the Meetings Audio tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Total Audio Minutes—Use this KPI to see the total number of VoIP and telephony minutes used during meetings in your organization.

  • Total VoIP Minutes—Use this KPI to see the total number of VoIP minutes used during meetings in your organization.

  • Total Telephony Minutes—Use this KPI to see the total number of telephony minutes used during meetings in your organization. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low.

Meetings Audio KPIs

Audio Usage by Type

Use these charts to determine the types of audio that users are connecting to meetings with. You can take action if your organization has a preferred type of audio that users should be adopting. For example, if your organization has deployed Edge Audio, but the usage for it is low, you can reach out to users and find out why they aren't connecting through Edge Audio.

Audio Usage by Type Charts

Key Performance Indicators (KPIs)

KPIs are available at the top of the page to show you what the VoIP/video quality was like for participants or minutes within the date range that you selected. You can use these KPIs as measurable data to see if participants are having VoIP/video quality issues during meetings in your organization. The KPIs available are:

  • Good Participants or Minutes VoIP/Video Quality—Shows the percentage of participants or minutes that were above the good VoIP/video quality threshold. VoIP/video quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms.

  • Participants or Minutes Avg VoIP/Video Packet Loss—Shows the average VoIP/video packet loss of participants or minutes over the selected date range.

  • Participants or Minutes Avg VoIP/Video Latency—Shows the average VoIP/video latency of participants or minutes over the selected date range.

  • Participants or Minutes Avg VoIP/Video Jitter—Shows the average VoIP/video jitter of participants or minutes over the selected date range.

Participants or Minutes by VoIP/Video Quality and Trend

This chart shows a breakdown between good and poor VoIP/video quality for participants or minutes in your organization. If there's a sudden spike of participants or minutes with poor VoIP/video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies.

VoIP/Video Participants or Minutes by User Type

This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. Internal are users in your organization. External are users who join meetings hosted in your organization as guests. You can use this chart to help determine if VoIP/video quality issues are affecting participants inside your organization, or if it's a problem coming from outside your organization.

VoIP/Video Participants or Minutes by Connection

This chart shows you a breakdown of VoIP/video participants or minutes by connection type. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific connection types.

VoIP/Video Participants or Minutes by Platform

This chart shows you a breakdown of VoIP/video participants or minutes by platforms. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific platforms.

Participants or Minutes by VoIP/Video Quality Map

This map shows the overall geographic distribution of VoIP/video participants or minutes. It also shows a breakdown by VoIP/video quality over the selected date range. This visualization helps you glance quickly at which locations are having VoIP/video quality issues.

Local IP Address by VoIP/Video Participants or Minutes

This chart shows you a breakdown of local IP addresses that participants are connected to. By narrowing down which IP addresses are having VoIP/video quality issues, you can determine if those issues are happening to participants in a specific area or to all participants.

Participants or Minutes Avg VoIP/Video Packet Loss, Latency, and Jitter

These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. You can use these charts to see if any of the average are trending upward to determine if issues are happening from a specific media quality, or all.

Participants with Poor VoIP/Video Quality

For each day of the last 21 days, we capture the worst 350 participants with poor quality. Depending on the date range selected, the top 300 participants who had the poorest quality show up on the list.

For example, on the first day, 350 participants with the poorest quality are captured for that day. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. The table then captures the worst 300 participants between all those days and lists them on the table.


This table only shows the worst offenders from the last 21 days.

Key Performance Indicators (KPIs)

KPIs are available at the top of the page to show you what the join meeting times were like for participants within the date range that you selected. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. The KPIs available are:

  • Avg Join Meeting Time—Shows the average join meeting times of participants over the selected date range.

  • Avg Join Meeting Time of Returning Users—Shows the average join meeting times of participants who joined meetings for the second time and on after updating to a new version of the Webex App.

  • Avg Join Meeting Time of Updated/New Users—Shows the average join meeting time of participants who joined a meeting for the first time after updating the Webex App and participants who joined a meeting for the first time with the Webex App.

Join Meeting Time

This chart shows a trend of the average, 75th percentile, or 95th percentile join meeting times of all participants in your organization. If there's a sudden spike of participants with high join meeting times, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you. For example, you can check the Join Meeting Time Count by Location chart to see if high join meeting times are only happening at a specific location.

Join Meeting Time Count by Location

This chart shows a breakdown of join meeting times based on the location of participants. You can use this chart to determine if a specific location has a higher than average join meeting time compared to other locations. This could indicate that a connection problem is limited to a certain area.

Join Meeting Time Count by User Type

This chart shows a breakdown of join meeting times for specific types of users. New users might take longer than returning users to join a meeting since they have to download the software. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting.

Join Meeting Time Count by Platform

This chart shows a breakdown of join meeting times by platforms. This data can help you see if any issues with joining meetings are affecting your whole organization, or if it's limited to specific platforms.

Participants with Poor Join Meeting Time

For each day of the last 21 days, we capture the worst 350 participants with poor join meeting times. Depending on the date range selected, the top 300 participants who had the poorest join meeting times show up on the list.

For example, on the first day, 350 participants with the poorest join meeting times are captured for that day. On the second day, an independent set of 350 participants with the poorest join meeting times are captured for that day. The table then captures the worst 300 participants between all those days and lists them on the table.


This table only shows the worst offenders from the last 21 days.

You have various messaging-related charts at your fingertips that can help you determine just how engaged your users are with Webex App. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. You can rely on your most active users to encourage others in your organization to use the app. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac).

If you're a Pro Pack customer, you have access to historical metrics API that you can use to return daily aggregated messaging-related data automatically.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Messaging Analytics tab. The range of data they measure changes as you select a new date range.

The KPIs available are:

  • Highest Daily Active User—The highest number of users who had activity in the Webex app during a day within the selected date range. Activities include:

    • Sending a message.

    • Uploading a file.

    • Making a phone call with Call on Webex.

    • Joining a meeting from a space.

  • Average Daily Active User—The average number of users who had an activity during the days within the selected date range.

  • Total Messages Sent—The number of messages that were sent over the selected date range. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before.

  • Active Spaces—The number of spaces that had activity over the selected date range. A space is considered active when someone:

    • Sends or reads a new message.

    • Uploads or downloads a file.

    • Creates, joins, or leaves a space.

Data for Messaging Analytics KPIs

Messages Sent by Platform

You can use this chart to compare the usage of Webex in desktop or mobile. You can use this information to see if the desktop or mobile app is more popular in your organization. If adoption of one of these platforms isn’t what you expected, then consider providing more training so users know the benefits of using desktop or mobile.

Data for Messages Sent by Platform charts

Active Users on Webex app

You can use this chart to determine the number of people actively using the Webex app. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting.

Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Cisco Webex subscription has to offer. In this case, we recommend that you monitor usage. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier.

Data for Active Users chart

Active Spaces

You can use this chart to review the total number of spaces people participate in each day. A space is considered active when someone:

  • Sends a message.

  • Reads a new message.

  • Uploads or downloads a file.

  • Creates, joins, or leaves a space.

You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. If your organization isn't using spaces as much as you expected, we recommend that you provide more training. People may make better use of their spaces if they're more familiar with the space concept. You can also make them aware of the productivity gains this feature can bring.

ECM Files Shared

You can use these charts to monitor the number and total size of files shared using an integration on the Webex app. The integrations that you can use to share files with are:

  • Dropbox

  • Box

  • Microsoft OneDrive for Business

  • Microsoft OneDrive Personal

  • Microsoft SharePoint

Use this information to determine the level of feature adoption within your organization. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature.

Data for ECM Files Shared chart in Messaging analytics

Local Files Shared

This chart helps you see how many shared files came from users' devices. You can use the data from this chart to compare with the data from the ECM Files Shared chart to see if users are adopting the integrations that your organization uses, and to see how often users are collaborating with each other in Webex.

Data for Local Files Shared chart in Messaging analytics

Top 300 messaging users in last 30 days

You can use this chart to compare the number of messages sent by the most active users in your organization.

Data for Top 300 messaging users in last 30 days chart in Messaging Analytics

Top 300 file sharing users in last 30 days

You can use this chart to compare which users have shared the most files in your organization.

Data for Top 300 file sharing users in last 30 days chart in Messaging analytics

Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. You also have access to 13 months of data for calls based in the Webex app if your organization has Pro Pack. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in the Webex app.

You can use the Analytics pages in Control Hub to gain insight into how people are using Webex Calling and the Webex app (engagement), and the quality of their call media experience.

We keep historical data for calls involving Webex Calling desk phones, Webex App apps (desktop and mobile), and the Webex Calling App (desktop and mobile).


Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC.

To access Webex Calling Analytics, sign in to Control Hub, then go to the Analytics page and select the Calling Tab. The graphs update dynamically as you explore the dashboard.

The Analytics tab is a historical view that is updated daily. Call data from the previous day is uploaded at 00:00 (midnight) UTC.

How We Collect Data

At the end of each call from a Webex Calling desk phone or application, we collect the statistics directly from that endpoint. The data is collected over the day, and added to the display in Control Hub at midnight (UTC) the following day.

For example: Alice makes a call on June 9th, from her Webex Calling desk phone to an external party. On June 10th, you'll see Alice's call detail record in Control Hub, and be able to see the media statistics reported by the desk phone.

When Alice calls Bob, who is another user in your organization, two call records will be collected; one for the media statistics reported by Alice's endpoint, and one for the statistics from Bob's endpoint. This helps you to work out which user is having the problem when they share a poor quality call.

Dashboard Tips

  • Adjust time period

    You can view the Total Call Legs and Total Call Minutes graphs on Daily, Weekly or Monthly timescales, so you can track engagement over time, and look for usage trends. This offers powerful insight into the adoption and usage of the different platforms for Webex and Webex Calling over time.

  • Filters

    The dashboard contains powerful filtering tools. Click on the Filters bar to select which data you want to see. You can filter by Endpoint in the Engagement tab, and by Quality, Endpoint, or Location in the Quality tab.

    You can clear individual filters by clicking the close button on the filter name.

  • Export data or charts

    You can export any graph or detail view. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list).

    When you combine file download with the filtering, searching, and ordering tools, you can easily generate useful reports about your Webex Calling deployment.

Reports for Calling Engagement and Quality Data

If you want to see data for the call legs that users made or received and the quality of their calls in a CSV file format, you can download the Calling Engagement and Calling Quality reports in the Reports section of Analytics.

Known Limitations

These following types of calls do not currently appear on the dashboard in Control Hub. We are working to address these limitations.

  • Calls from IPv6 endpoints.

  • Calls which are not 'over the top' because they use a VPN termination to Webex Calling.

  • If your organization has multiple regions, we don't currently show calls made in regions other than your organization's home region.

  • DECT phones and ATA devices aren't supported.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Calling Engagement tab. The range of data they measure changes as you select a new date range.

The four KPIs are:

  • Total Call Legs—The total number of call legs made and received by users.

  • Total Minutes—The total number of minutes for all the calls made over the selected date range. This number includes both the caller and receiver. For example, if a user calls another user for 30 minutes, then the total count is 60.

  • Highest Daily Active Users—The highest number of users that made or received call legs during a day within the selected date range.

  • Average Daily Active Users—The average number of users that made or received one call leg during the days within the selected date range.

KPIs in Calling Analytics Engagement tab

Total Call Legs by Platform and Total Call Minutes by Platform

The Total Call Legs and Total Call Minutes graphs show how users have been making calls in your organization. The graphs show you the number of call legs and call minutes by platform type. The platform types that can show in the graphs are:

  • Desk Phone - Cisco Multiplatform Phones (Webex Calling desk phones)

  • Desktop - Webex App for Windows, Mac, and Linux

  • Mobile - Webex App for Android and iOS

  • WxC Desktop - Desktop Webex Calling App for Windows, Mac, and Linux

  • WxC Mobile - Mobile Webex Calling App for Android and iOS

Data for Total Calls charts
Data for Total Call Minutes charts

Top 300 Calling Users in Last 30 Days

This table shows the top 300 users that made or received the most call legs over the last 30 days. You can also use the data in this table to see how often users are turning on their video during their calls.

Data for Top 300 Calling Users in Last 30 Days table

KPIs

There are two KPIs that show at the top of the Calling Engagement tab. The range of data they measure changes as you select a new date range.

The two KPIs are:

  • Audio Calls with Good Quality—The percentage of audio calls that had good quality over the selected date range. Calls are counted as having good quality if they were below 400ms latency and had less than 5% of packet loss.

  • Video Calls with Good Quality—The percentage of video calls that had good quality over the selected date range. Calls are counted as having good quality if they were below 400ms latency and had less than 5% of packet loss.

Data for Calling Analytics KPIs

Charts and Table

Use the this view to identify users that are experiencing poor call leg quality, and to get an overall view of media quality across the organization.

We collect media quality data from each endpoint at the end of every call leg. The data is collected from desk phones and all the desktop apps, and you can see it in the Quality section of the Calling Analytics page.

A call leg is considered to have poor media quality if it meets or exceeds any one of the following thresholds:

  • Packet loss of 5%

  • Latency of 400 ms

  • Jitter of 150 ms

The Call Legs by Audio Quality and Call Legs by Video Quality graphs compare the proportion of calls that are within the quality threshold ("Good") against those that are "Above Threshold".

Data for Call Audio Quality charts
Data for Call Video Quality charts

The Top 300 Calling Users with Poor Audio Quality in Last 30 Days table shows which users have experienced the most poor audio quality calls, because their quality measurements exceeded at least one threshold. Use search and ordering controls to quickly find a particular user.

If a particular user is experiencing poor media quality, you can check if all the user's endpoints are similarly affected. Common quality issues come from Android or iOS calling applications, which may be due to poor mobile internet connections. You can use the CScan tool to test a user's connection to the internet.

Data for Top 300 Calling Users with Poor Audio Quality table

You can use the reports here to determine which devices are more popular with your users and which ones aren't. You can use this information when setting up places with shared devices. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place.

If you're a Pro Pack customer, you have access to historical metrics API that you can use to return daily aggregated devices-related data automatically.

The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list.

Analytics for Microsoft Teams Video Integration

If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Devices Analytics page. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

The four KPIs are:

  • Active Devices—Total number of active devices. Devices are counted as active when used to join calls, for local wired or wireless displays, whiteboarding, or in USB passthrough mode. The percentage change is this number compared against the number from the previous selected time period. For example, if 10 days are selected, the number is compared to the previous 10 days.

  • Total Usage (Hours)—Total number of hours that devices were used for. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage.

  • Active Usage per Device (Hours)—The average number of hours that devices were used for any active or digital signage activities. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI).

  • Webex Assistant Commands—Total number of voice commands from users in your organization.

The dropdown list corresponds with the devices you have setup throughout your organization. You can use this information to focus on a specific device. For instance, if you just deployed DX80s to all the users in your organization, then select DX80 from the dropdown.

Device Usage by Activity

This chart shows the total usage (hours) of cloud-registered devices, including Cisco Webex Room Devices, Webex Boards, and Webex Shares. A device may be one of the following types of activities:

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a date range to see the usage of the specified time period. Devices reports usage data is only available from February 1, 2019 and on. All charts update accordingly.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

Activities Overview

Use this report to see how devices are used throughout your organization as a whole. For each of the following activities, the percentage and the usage are shown in the chart. A summary for the selected time period is shown next to the title.

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

Device Utilization

This report breaks down how often a devices are used in any given week. If you see Low as the largest piece of the Device Utilization pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas.

The device utilization chart is based off how frequently the device is used for three activities: Calling (In Call), Sharing (Local Sharing), and Whiteboarding. The chart updates based on your selection when you choose one of the three activities. The total devices doesn’t update since it includes devices with zero usage.


You can select Low to view just the devices with low utilization. The Activities Overview, Device Usage chart, and Inventory Table update based on your selection.

Device Details

Use this report to see details of every device in your organization. Look at the Hours Used column to quickly pinpoint underutilized devices. It shows the total usage of the device over the selected time period. You can click on any of the columns to sort them.

  • Assigned To—Name of the place or user this device is assigned to. If this field is blank then the device was deleted from your organization.

  • Hours Used—Total usage over the selected time period.

  • Device ID—Unique identifier internal for administrators.

  • Device Type—Device model.

  • Tags—Shows tags assigned to the device on the Control Hub Devices page.

  • IP Address—Last known IP address of when the device was online.

  • Mac Address—Media Access Control address of the device.

  • Status—Device online status from the last 24 hours.

  • Calls—The number of hours the device was used for a call.

  • Local Display Wired—The number of hours the device was used for a wired local display.

  • Local Display Wireless—The number of hours the device was used for a wireless local display.

  • Whiteboarding—The number of hours the device was used for whiteboarding.

  • Digital Signage—The number of hours the device was used for digital signage.

  • USB Passthrough—The number of hours the device was used for USB passthrough.


The owner of the device shows in the Assigned To column. You can see more information about that device on the Devices page.

Analytics for Webex Assistant for Devices are supported for:

  • Room Kit

  • Room Kit Mini

  • Room Kit Plus

  • Room Kit Pro

  • Room 55 and 55 Dual

  • Room 70 and 70 G2

  • Webex Board 55 and 55S

  • Webex Board 70 and 70S

  • Webex Board 85S

  • Desk Pro

Total of Voice Commands

This chart shows you the trend for the number of voice commands that users are saying to the Webex Assistant for Devices in your organization. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often.

Devices with Most and Least Engagement

This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. You can use this chart to get an idea of which devices get the most use, and how you can help get more use out of the devices with the least engagement.

Voice Command Intents

A breakdown of voice command intents from users in your organization. You can see which intents are the most used, and see why some intents aren't used as often as others.

Proactive Join Responses

A breakdown of how users responded to the prompts given by the Webex Assistant on devices with Proactive Join enabled. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it.

You can track how often Cisco Headsets are used in your organization during meetings in the Webex app. Analytics for Cisco Headsets are supported for:

  • Cisco Headset 500 Series

  • Cisco Headset 730


Data is only available for Cisco Headsets that are connected to the Webex app on version 41.8 and later.

Key Performance Indicators (KPIs)

The KPIs available for Headsets Analytics are:

  • Total Headsets—The total number of Cisco Headsets that have connected to the Webex app and used at least once.

  • Total Active Headsets—The total number of Cisco Headsets that were used once with the Webex app over the selected date range.

  • Total Calls—The total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range.

  • Total Call Minutes—The total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range.

  • Average Call Minutes—The average number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range.

Data in Headset Analytics KPIs

Usage by Connection Type

This chart breaks down headset inventory by the type of connection. You can use this information to see if users in your organization prefer a certain connection type.

Usage by Endpoint

This chart breaks down the endpoints that users connected their headsets to. You can use this information to help with headset engagement on other endpoints.

Data for Usage by Endpoint chart

Headsets by Status

This chart shows the trend in headset status over time. You can use this information to see how often headsets are getting used in the Webex app compared to the total amount.

Data for Headsets by Status charts

In-Call Usage

This chart shows how many hours headsets were used during calls. In-call usage refers to calls and meetings joined in the Webex app.

Data for In-Call Usage chart

Headsets by Model

This chart breaks down your total Cisco Headset inventory by model. You can sort by total number of headsets and by percentage of headset inventory. The chart also breaks down your inventory by active and inactive headsets.
Data for Headsets by Model chart

Daily Average Usage by Model

This chart shows the daily average headset use over the selected date range by headset model. You can use this information to see if a certain model has more usage than the others to help with future headset purchases.

Data for Daily Average Usage by Model chart

Headsets by Country

This chart shows the total distribution of your Cisco Headset inventory by country. The chart also breaks down your inventory by active and inactive headsets. You can compare this chart with the Daily Average Usage by Country chart to determine if low engagement in other countries is due to a lower headset inventory count or because of a higher number of inactive headsets.

Data for Headsets by Country chart

Daily Average Usage by Country

This chart shows the daily average headset use over the selected date range by country. You can use this information to help see headset engagement between different countries.

Data for Daily Average Usage by Country chart

Daily Average Usage and Inventory Map

This map shows the overall geographic distribution of your Cisco Headset inventory. It also breaks down the average daily headset utilization over the selected time span. This visualization helps you glance quickly at which locations have the most headset inventory and usage.

Headset utilization is sorted into three categories:

  • Unused headsets.

  • Headset usage averages less than an hour per day.

  • Headset usage averages more than an hour per day.

Data for Daily Average Usage and Invetory Map

Video Mesh Analytics was revamped with more detailed charts, KPIs, and a faster load time for the data. For notes on what changed, see What's New in Cisco Webex Analytics and Troubleshooting.

Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters.

Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh and Troubleshooting > Recent Resource Usage.

To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see.


Video Mesh Analytics show data in the time zone that's set for the local browser.

For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Video Mesh Engagement tab. The range of data they measure changes as you select a new date range.

The four KPIs are:

  • Total Call Legs—The total number of call legs that connected to on-premises and cloud clusters.

  • On-Premises Call Legs—The number of call legs that connected to on-premises clusters.

  • Cloud Call Legs—The total number of call legs that connected to a cloud cluster. If this number is high, your organization may need to consider setting up more on-premises clusters.

  • Overflowed to Cloud Call Legs—The total number of call legs that tried to connect to an on-premises cluster, but none were available. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs.

Video Mesh Analytics Engagement KPIs

Call Legs by Cluster Type and Cluster Type Trend

These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. The chart gives an overall perspective of the number of call legs that connected to cloud clusters compared to the number of call legs that connected to on-premises clusters in an organization.

Video Mesh Analytics Call Legs by Cluster Type Charts

Call Legs by Endpoint Type and Endpoint Type Trend

These charts provide a summary and historical trend of endpoint types used to join meetings in your organization. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization.

Common endpoint types include:

  • Webex for Mobile

  • Webex for Desktop

  • Video Endpoint

  • SIP Endpoint

  • PSTN In

Video Mesh Analytics Call Legs by Endpoint Type Charts

Meeting Connections by Call Legs and Call Legs Trend

These charts provide a summary and historical trend of call leg connections within a meeting. Depending on which clusters call legs connected to, meetings are classified as either:

  • On-Premises—All call legs in the meeting connected to an on-premises cluster.

  • Cloud—All call legs in the meeting connected to a cloud cluster.

  • Cloud and On-Premises—A mix of call legs in the meeting that connected to either an on-premises or cloud cluster.

Video Mesh Analytics Meeting Connections by Call Legs Charts

KPIs

There are three KPIs that show at the top of the Video Mesh Resources tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Avg Cluster Availability—The average percentage of on-premises clusters that were available for call legs to connect to. If this number is low, you can use the charts below to see which location had on-premises clusters that were always at max capacity.

  • Overflowed to Cloud Call Legs—The number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs.

  • Redirected Call Legs—The number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. If this number is high, you can use the charts below to see which on-premises cluster is having trouble, or if certain on-premises clusters are always exceeding capacity.

Video Mesh Analytics Resources KPIs

Cluster Availability by Percentage and Node

These charts show the percentage of node availability for each on-premises cluster that can host calls. This data helps you gain an overall perspective of offending clusters or node at the organization level. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster.

Video Mesh Analytics Cluster Availability by Percentage and Node Charts

Node Availability

This chart shows the nodes that are available for the on-premises cluster that you selected. This data helps you see which nodes are having problems in your organization so you can troubleshoot the issue.

Video Mesh Analytics Node Availability Chart

Call Leg Overflows to Cloud by Cause and Cause Trend

These charts show a summary and trend of call legs that overflowed to cloud clusters. This can happen for a number of reasons—for example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster.

Video Mesh Analytics Call Leg Overflows to Cloud by Cause Charts
Video Mesh Analytics Call Leg Overflows to Cloud Details

Call Leg Redirects by Cause and Cause Trend

These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises cluster—typically because of high CPU usage or network capacity being full. These call legs redirected to another on-premises cluster that was able to connect to the meeting. This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity.

Video Mesh Analytics Call Leg Redirects by Cause Charts
Video Mesh Analytics Call Leg Redirects Table

Maximum Call Distribution by Cluster and Cluster Trend

These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. This information lets you compare the data about call legs that connect to various clusters in your organization overtime.

Video Mesh Analytics Maximum Call Distribution by Cluster Charts

Average Resource Utilization by Cluster and Cluster Trend

These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. This information helps you decide if a specific location needs more or less on-premises clusters.

Video Mesh Analytics Average Resource Utilization by Cluster Charts

KPIs

There are five KPIs that show at the top of the Video Mesh Bandwidth Usage tab. The range of data they measure changes as you select a new date range.

The five KPIs are:

  • Total Data Usage—The total number of audio and video data that were transmitted and received from on-premises clusters.

  • Transmitted Data Usage—The number of audio and video data that were transmitted from on-premises clusters.

  • Received Data Usage—The number of audio and video data that were received from on-premises clusters.

  • Audio Data Usage—The amount of audio data that was transmitted and received from on-premises clusters.

  • Video Data Usage—The amount of video data that was transmitted and received from on-premises clusters.

Video Mesh Analytics Bandwidth Usage KPIs

Total Cascaded Data Usage by Cluster and Cascaded Bandwidth Usage by Cluster Trend

These charts show the summary and trend of total bandwidth used across all on-premises clusters when cascades are established between on-premises and cloud clusters. The value appears in Mbps. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Cluster Charts

Total Cascaded Data Usage by Data Transmission and Cascaded Bandwidth Usage by Data Transmission Trend

These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between transmitted and received data, when cascades are established between on-premises and cloud clusters.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Data Transmission Charts

Total Cascaded Data Usage by Stream and Cascaded Bandwidth Usage by Stream Trend

These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Stream Charts

The overview cards provide an at-a-glance view of your Video Mesh deployment.

Total Calls

The sum total of participants that were on a meeting hosted on-premises and participants that were hosted on the Cisco Webex cloud (including overflowed to the cloud) for the Cisco Webex organization

  • Cloud Calls—Number of calls that could not utilize enterprise Video Mesh Nodes, because of no connection to the enterprise network or being subject to enforced policy.

  • Overflowed to Cloud—Number of calls made within an enterprise but overflowed to a cloud cluster.

  • On-Premises—Number of calls hosted on any of the enterprise clusters.

Overflow to Cloud

The number of calls that were made within an enterprise but overflowed to a cloud cluster, and a percentage calculation of the increased or decreased overflow trend in the time period that you select.

The overflow to cloud percentage is calculated by this formula: (Number of overflow calls / Total number of on-premises and overflow calls x 100)

Clusters in Service

Percentage of clusters that can host calls in the organization.

A recent view of average CPU utilization trend for all clusters in an organization (organization view) or a selected cluster compared to other clusters (cluster view).

Provides a recent view of the call activity trend across the organization, showing the calls that were hosted on-premises and calls hosted on the cloud. The calls that overflowed to the cloud are represented as dots (insight points) on the cloud call graph. Hover over a dot to show the number of calls that overflowed to the cloud at that instance.

Provides a recent view of call activity. This information helps you plan your organization's cluster capacity. Calls that cannot be hosted on this specific cluster are redirected to another on-premise cluster. These redirects are represented as dots on the graph. Hover over a dot to show the number of calls redirected from this specific cluster at that instance.

A recent view of the number of clusters that were in service to host calls over the selected time period.

  • Green—Clusters that have all nodes in service.

  • Amber—Clusters that have 1 or more nodes that are not in service.

  • Red—Clusters that have no available nodes in service.

  • Grey—Data not available.

Click a cluster name to navigate to the Nodes in Service graph.

Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes.

The bandwidth value appears in Mbps. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth.

When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share).

Reports now have its own section under Monitoring in the left navigation of Control Hub, along with a separate article for it.

You can see Jabber Analytics data in Control Hub if your organization has:

  • On-premises Jabber with full Unified Communications.

  • On-premises Jabber with Instant Messaging-only.

  • On-premises Jabber with Phone-only.

  • Jabber with Webex Messenger.

You must complete the configurations below so Jabber data is sent to Control Hub. Once completed, you will start seeing Jabber metrics in Control Hub within two days. The date for Jabber data in Control Hub starts once these configurations are complete. Jabber data doesn’t backfill.


If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Jabber Analytics page. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

The four KPIs are:

  • Active Users—Total number of unique active users per device over the selected time period. For example, if a user is active on their desktop computer and mobile device, then they'll be counted as two active users.

  • Total Messages Sent—Total number of messages sent from the Jabber client over the selected time period.

  • Total Calls—Total number of calls made and received over the selected time period.

  • Screen Sharing—Total number of times a screen was shared over the selected time period. This includes sharing through RDP and BFCP.

Total Active Users

You can use this report to see a trend of active unique users per device on Jabber. This graph provides a summary of how many unique users have signed in to Jabber over a time period.

Total Messages Sent

You can use this report to see the total number of messages sent, broken down by a daily, weekly, or monthly view.

Chats

The Chats report shows the ratio of different chat methods used.

Client Version

The Client Version report shows the ratio of different Jabber versions used.

Operating System

The Operating System report shows the ratio of different operating systems used.

Remote Access

The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network.

Total Call Minutes

You can use this report to see a trend of how many audio and video minutes were used for calls. This graph provides a summary of how many minutes were used in total over a time period.

Number of Active Users that Made a Call

You can use this report to see the number of how many calls were made by active users per device, broken down by a daily, monthly, or weekly view.

Video Call Screen Resolution

The Video Call Screen Resolution report shows the ratio of video calls by screen resolution.

Calling

The Calling report shows the ratio of audio calls and video calls.