Overview

Cisco has partnered with Google Cloud to offer a solution that makes it easy to deploy virtual agents quickly, to help deflect inbound interactions to the contact center and provide faster service to customers with simple, conversational self-service options via chat or voice.

Features

The program is comprised of Cisco’s Virtual Assistant solution and Google Cloud’s Contact Center AI, which includes Dialogflow.

  • Cisco has worked with Google Cloud to ensure that the Contact Center AI is fully integrated so customers can launch Virtual Assistants (typically within two weeks).

  • Available for qualified Cisco Contact Center customers globally through July 31, 2020.

  • Documentation and how-to guides to aid customers and partners in creating informational chat agents using their own technical resources.

  • Customers can get started quickly with customizable COVID-19 templates, using either a virtual agent or general FAQs template. The Verily COVID-19 template features curated information on COVID-19, including frequently asked questions and up-to-date guidance from public health authorities.

  • At the end of the program, customers have the option to continue using the solution, however there's no commitment to do so.

Who This Program Is For

This program is for companies who are being challenged with the unanticipated increase in customer inquiries related to the COVID-19 outbreak. Companies across all industries ranging from government agencies, healthcare, nonprofits, and other businesses who are being impacted by the global crisis, such as travel, financial services, and retail.

In particular, these companies need:

  • An immediate need to expand agent capacity to handle incoming call/interaction volumes with the addition of virtual assistants

  • A fast and efficient way to answer common, simple inquiries from customers. For example, “Are you open early for seniors?”, “Should I wear a face mask?”, “Are you waiving your fees?”.

  • To reduce wait times for their customers and provide them with 24/7 access to their business

How to Get Started

Contact Cisco sales at covid-contactcenter@cisco.com and we’ll follow up to help you get started.