A Webex Contact Center administrator may belong to a customer organization, a partner organization that manages your subscription, or any other organization.

The following table describes the Contact Center-specific privileges of all Control Hub administrator roles:

Table 1. Contact Center-specific Privileges

Customer Organization

Partner Organization

Any Other Organization

Full Administrator

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Perform all Webex Contact Center user management activities, such as:

  • add or remove users in the customer organization

  • send activation email

  • assign, edit, or remove Contact Center licenses from users

  • add or revoke the Contact Center Service Administrator role from external administrators

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Perform all Webex Contact Center user management activities, such as:

  • add or remove users in the customer organization

  • send activation email

  • assign, edit, or remove Contact Center licenses from users

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Perform all Webex Contact Center user management activities, such as:

  • add or remove users in the customer organization

  • send activation email

  • assign, edit, or remove Contact Center licenses from users

Contact Center Service Administrator

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Perform all Webex Contact Center user management activities, such as:

  • send activation email

  • assign, edit, or remove Contact Center licenses from users

  • add or revoke the Contact Center Service Administrator role from external administrators

Not Applicable

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Perform all Webex Contact Center user management activities, such as:

  • send activation email

  • assign, edit, or remove Contact Center licenses from users

Provisioning Administrator

Not Applicable

Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal.

Can’t perform any user management activities. Can only view the list of other external administrators in the organization.

Not Applicable

Read-only Administrator

Can't access the Webex Contact Center service on Control Hub and sign in to Management Portal.

Can access the Webex Contact Center service on Control Hub and sign in to Management Portal in read-only mode only.

Can access the Webex Contact Center service on Control Hub and sign in to Management Portal in read-only mode only.

If you assign a full administrator role to a user with a Webex Contact Center standard license, administrative features on the Management Portal aren't accessible to that user. Such users can only sign in to the Agent Desktop.