Keep these limitations in mind when you set up and use your Cisco Webex Desk Camera.

  • Your device needs a dry and well-ventilated space. Cisco Webex Desk Camera operates at 32° to 104°F (0° to 40°C).

  • Don't expose the device to water or liquids as they could damage your camera.

  • Keep the USB drivers on your computer up to date.

  • Make sure the USB port that you connect your camera to provides both power delivery and data transfer.

  • Use the camera in appropriate lighting. A bright backlighting or front lighting may cause underexposure or overexposure on your video image. If you can't change the lighting, then you manually adjust the brightness with the Cisco Webex Desk Camera app.

  • The privacy shutter on your camera turns the video stream on and off. Slide the shutter right or left to turn the video stream on and off, instead of disconnecting and reconnecting your camera.

  • When using your camera with an app on your computer, close the other applications that may use the camera at the same time. Your camera supports one application on Windows, and two applications on Mac OS at a time.

  • The camera has an IR sensor for Windows Hello. Don't block the sensor.

  • Gently wipe your camera with a dry and soft cloth on the surface and the front panel. Rough materials may scratch the front panel and affect image clarity.