Aug 15, 2018 | view(s) | people thought this was helpful
Troubleshoot Your Cisco Webex Meeting
You can quickly fix problems you might experience in a Cisco Webex meeting.
Introduction
Use this article as a guide to resolving issues that might occur when you are hosting a meeting using Webex Meetings. Do not let challenges keep you from connecting with participants.
Addressing Technical Issues
No one joining your meeting
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Check that the invitation contained the correct URL.
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Verify that you scheduled the meeting for the correct time zone.
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Contact attendees to rule out technical issues.
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Participants can't log in
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Webex session loads slowly
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Ask the participant to log off and log back in again.
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Ask the participant to close all applications except Webex Meetings.
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Have the participant clear the web browser cache and delete temporary files and cookies.
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Verify that the issue is not with the participant's ISP by asking them to test a web page they access frequently.
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Participant's teleconference disconnects
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Your browser crashes
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Open a new browser window and try to rejoin the meeting using the meeting number and Host ID.
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If you cannot rejoin, stay on the phone.
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Have backup material that you can read over the phone, or ask your alternate host to present.
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You are hearing hold music
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Use the audio indicator in the Participants panel to identify whose line it is, then mute that participant.
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Send the participant a chat message asking to take you off hold.
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Explain what happened, and explain how participants can mute their own connections.
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Participants cannot hear one another
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Make sure that audio connections are not muted
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Have participants check their phone or VoIP connections and confirm that microphones or headsets are powered and switched on.
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Try to reset a VoIP connection by clicking Mute then Unmute
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Manage Distractions
Late arrival
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Greet the late arrival when appropriate, but keep the meeting going.
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Have a "cut-and-paste" chat message explaining that participants will have access meeting notes, chat, or the meeting recording later if they need to review what they missed.
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Multi-tasking participant
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Use planned interactivity, such as direct questions or polls, to engage the audience. For example, solicit feedback or input regularly, or call on specific attendees to contribute.
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Ask participants to mute their audio, or do it for them.
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Difficult participant
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Ask that side-bar conversations be taken offline. You can do this through both audio and private chat.
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Adjust the participant's privileges (mute audio, remove chat and annotation privileges).
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If the behavior continues, expel the participant. You might have to lock the meeting to keep the participant from rejoining.
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Product:Webex Meetings
Activities:Video Conferencing
Operating System:Mac, Windows Desktop
Release:WBS33