Webex customers have the opportunity to access product update controls which will allow you to choose how often Webex is updated for your users, providing you with the option to update the app monthly or quarterly. This will allow the number of updates presented to users to be reduced if desired. We're also enabling you to defer the deployment of these updates by up to 4 weeks for the monthly update or up to 2 weeks for the quarterly update to enable your business to complete any required validation of the software update.

These features give you control over your regular monthly Webex software updates. Please note that we occasionally need to apply critical patches to all users with immediate effect. We consider such patches to be outside the scope of normal upgrades, and they cannot be controlled by your upgrade schedule or deferral preference.

Continuous Delivery of Product Improvements

We are witnessing the rapid growth and adoption of Software as a Service (SaaS) apps in enterprises across all sectors. With an increasing shift of our workload to the cloud, already almost 100% of all enterprises are using some form of cloud service today. https://hostingtribunal.com/blog/cloud-adoption-statistics/

Our monthly delivery of Webex adopts this SaaS model. It allows users to gain access to a monthly set of new features and content and this empowers an organization’s deployment and IT teams to concentrate on high value-add incentives to the wider organization by spending time on managing services rather than managing the deployment of applications. With the monthly update of the Webex desktop apps, an organization can easily stay up to date with the very latest features and fixes delivered by our product team, and we would always encourage customers and partners to stay on our monthly update cadence.

In fact, much of these improvements are delivered on our Webex platform which is continuously updated to deliver new end users experiences. Keeping on the latest app updates will ensure that your users can take advantage and enjoy these new updates.

Meeting Business Needs

We recognize that our customers wish to gain the advantages of continuous delivery but balance that with the organization’s needs to be in control of what software is deployed on their desktops and what user experiences are provided.

This balanced approach empowers administrators to meet the needs of stakeholders such as their Security Team but at the same time realize the benefits of managed continuous delivery.

What's on Offer

With these new changes we’re enabling an administrator to opt in and reduce the cadence of app updates while also providing for a preview period prior to the roll out of the product update. This new product update program puts the control into the hands of the administrators as they can choose through Control Hub to deploy Webex at a cadence which works best for their organization. Our cadence options range from every month to every 3 months (Quarterly).

The preview period, defined through a deferral option on Control Hub, complements the cadence program which allows for an organization to preview the product updates prior to an organization-wide roll out. This deferral window will allow the administrator to pass any required internal validation checks and also allow for the creation of any collateral to support a company wide update or roll out of Webex. This deferral period can range from 1 to 4 weeks.

In Control Hub, administrators can review when any updates are scheduled to roll out to their organization, according to the cadence and deferral options which have been chosen. As normal, end users will receive the standard update icon in Webex and the app will continue to auto update on restart.


Our Webex mobile applications can be controlled using Mobile Device Management / Mobile Application Management solutions. More information can be found here: Mobile Application Management Program

Before you begin

  • The product update schedule is for every user in your organization.

  • Product updates are supported for up to 3 months and 2 weeks.

  • There is no option to revert users to earlier product updates.


From the customer view in https:/​/​admin.webex.com, go to Services and on the Message card, click Settings.


Scroll to Webex Teams software release management and choose from the following:

  • Automatic software updates (controlled by Cisco)—Your users are automatically updated each month when the product update becomes available.
  • Custom update schedule—You can decide when your users are updated using the following options:
    • Frequency—Choose from the options available, your users are updated using this frequency.

      • 1 month

      • 3 months

    • Deferral period—You can optionally choose a deferral period. When the product update is available, your deferral window begins and your users are automatically upgraded when the deferral window ends.

The next scheduled upgrade is calculated and shown in Control Hub.

Click Builds available for download to see the product updates that are available.