As a participant in a Webex hybrid meeting, you can choose to show or hide the real-time translation and transcription on the phone screen by simply pressing the softkey Captions or tapping the soft button Closed captions (depending on your phone model).

When enabled, the closed captions will display just above the softkeys or soft buttons.

The following phone models support this feature:

• Cisco Desk Phone 9861 and 9871
• Cisco Video Phone 8875

If your phone doesn't show the Captions softkey or soft button during a Webex meeting, contact your administrator for support.

Show closed captions

During a Webex hybrid meeting, do one of following actions depending on your phone model:

On 9861:

1. Press Captions.
2. Highlight Closed captions, and press On to turn on the feature.

   The captions will disappear in 5 seconds if no one speaks in the meeting.

3. To change the language of the captions, highlight Caption language, and select your desired language from the list. The default caption language is English.

   The status (on or off) of closed captions and the selected language will be saved automatically for future meetings.

4. Press Back to go back to the meeting screen.

On 9871/8875:

1. Tap Captions
2. Make sure that Closed captions is toggled on.

   The captions will disappear in 5 seconds if no one speaks in the meeting.

3. To change the language of the captions, tap Caption language, and select your desired language from the list. The default caption language is English.

   The status (on or off) of closed captions and the selected language will be saved automatically for future meetings.

Supported languages

Limitations

Currently, the phones don't support to change the spoken language. Only the meeting host can change the spoken language.

Up to 4 rows can be displayed in the closed captions on the phone screen.

Maximum of 5 caption languages can be translated from the server. The actual supported number varies depending on the backend limit.