In Cisco Unified Communication Manager, you can view and sort your deployed Cisco Headsets.
Headset inventory management in Unified CM
Cisco IP Phones send headset inventory data to Unified Communications Manager whenever the headset connects or disconnects from the phone. Unified Communications Manager stores the inventory data so you can generate an Inventory Summary Report or Custom Inventory Report for all headsets deployed in this server.
Report information includes: headset serial and model number, docking station details, firmware, configuration templates used, vendor details, and headset connection status to devices.
Headset inventory settings
From Cisco Unified CM Administration, use the window to view a full list of all headsets deployed on your server. You can use this information to generate reports for all deployed headsets. If you click the Serial Number of the device, you can view details of individual headsets in a pop-up window.
| Field | Description |
|---|---|
| Serial Number | Serial Number of the headset. This number is unique for every individual headset. The Cisco Headset 520 and 530 Series report the serial number found on the USB controller. The Cisco Headset 320, 560, and 700 Series report the headset serial number found on inside of the left armband. |
| Model | Model number of the headset. |
| Vendor | Displays vendor details. |
| Type | Indicates the type of headset connection: Wired, DECT Wireless, or Unknown. |
| Firmware | Displays the most current firmware load of the headset. |
| User | Displays information of the end user using the phone or device. |
| Attached Phone Owner User ID | Displays information of the end user using the phone or device. The field is blank when there is no headset associated. |
| Headset Owner | Displays the end user information associated with the Serial Number of the headset. |
| Template | Display the name of the headset configuration template. |
| Status (since) | Displays the status of the headset activities. It can be: Connected or Disconnected. |
| Dock Model | Displays the type of docking model station. |
| Device Name | Name of the device to which the headset is connected to. |
| Device Model | Displays the Cisco IP Phone or Cisco Jabber model number. For example, CP-8865 is a Cisco IP Phone model. CSF is a device type for either Cisco Jabber for Mac or Cisco Jabber for Windows. |
| Software Version | Displays the latest version of the software used. It can be a phone firmware or a Jabber software version. |
| Headset Age (days) | Displays the age of the headset. If the record is deleted, the headset age is reset. |
View headset inventory in Call Manager
| 1 | From Cisco Unified CM Administration, choose . |
| 2 | Do either of the following:
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Headset inventory summary
From Cisco Unified CM Administration, you can use the window to view an aggregate summary of your deployed headsets in the Headset Inventory Summary window.
Headset Inventory by Model
| Field | Description | ||
|---|---|---|---|
| Headset Model | The headset model number. | ||
| Quantity | Lists the number of headsets for each model type in your deployment.
|
Headset Inventory by Status
Click the hyperlinks in the Headset Model, Active, Inactive, or Unassigned columns to navigate to the detailed Headset Inventory page for each status.
| Field | Description |
|---|---|
| Headset Model | The headset model number. |
| Active | The headset has connected within the last 30 days. |
| Inactive | The headset hasn't connected in the last 30 days. |
| Unassigned | The user ID doesn't exist in the system or the inventory record doesn't have a user ID mapping. |
Get an Aggregate Summary of Your Deployed Headsets
| In Cisco Unified CM Administration, select . You can view a breakdown of headset inventory by model or by headset status. |
